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CW Strategic Insights Analyst

Torrance, California | Contract

Job ID: 54716 Position: Administrative/Clerical/Support


Job Summary:

Manage the Call Center agent database to ensure that all agents answering customer calls are being surveyed - 400 agents

May have to call vendor, resource, or manager to see why (detective work)

Fix error in system so that person starts receiving surveys

Troubleshooting/analysis - why is this person not getting surveyed?

Work with vendor to make changes to survey questionnaires

Once all surveys are done, make improvements to reporting portal and making sure portal is showing results accurately

Review results of the call center satisfaction study and help with analysis as needed


3+ years of experience managing large Customer Satisfaction projects

Experience managing database/lists of participants

Knows how to frame survey questions, manage results portal

Understanding of how to manage database so all relevant stores/employees/departments are surveyed

At least AA degree or higher

Microsoft Office proficiency

Preferred/ Nice-to-haves:

Ability to analyze data and share results

Rachel Savitt
Staffing Manager

Rachel rejoined the Wollborg Michelson Recruiting team in Torrance as the Staffing Manager. She previously worked for the company from 2006-2009 as a Recruiter for the Temporary division. Rachel brings over 16 years of Staffing Industry experience. She has worked on all sides of the industry as a temporary employee, client, full desk Recruiter as well as corporate for a Staffing Company. Her goal is to change the lives of everyone she works with no matter what their role. In her free time, Rachel enjoys spending time with her friends and family. She is active with multiple non-profit animal rescues and prefers to ask for donations instead of gifts for birthday. She also enjoys kickboxing, Muay Thai and dancing. Rachel always finds a way to connect with people. Her #1 Strength from Strengthfinders is Connectedness.

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