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CW Total Loss Advisor
Owings Mills, Maryland | Contract
EXCITING CONTRACT POSITION FOR CLAIMS ADVISOR IN OWINGS MILLS!
Completing intake information for customer and insurance carrier notification of total loss
Evaluating vehicle values on accounts where the vehicle has been deemed as totaled (damage or theft)
Canceling any additional insurance products that were purchased through the dealership and capitalized in the customer' s original loan balance
Faxing any missing documentation to insurance carriers in order to process insurance claims
Completing GAP claims on accounts that have purchased GAP insurance and a deficiency balance remains after the primary insurance settlement has been received
Initiating releasing titles to insurance carriers once settlement funds have been received and applied to the account
Inbound/Outbound high call volume
Experience with financial transactions HIGHLY preferred
Must be able to work
Mon-Thurs. 8a-7p and Friday 8: 00a-6: 00p
Training will be 8a-4: 30 or 8: 30a-5: 00p.
Intermediate Excel Experience REQUIRED
Professional demeanor - will be working and interacting with up to 125 other associates and managers within the department.
Strong written and verbal communication required
Ability to work independently
Attention to detail - A must. Will be handling high volume of auto finance contracts and vehicle information
Ability to thrive in a compliance-based environment
Ability to multitask and be flexible with a high volume of workloads
Experience in an administrative, reporting or high volume production environment (i.e., insurance)
Financial, Banking, Contracts experience is highly preferred
Critical Thinking Skills
Insurance agency background can also be very helpful
This is a phone based position and requires someone to be comfortable on the phones and have previous phone based experience