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CW Total Loss

Owings Mills, Maryland | Contract

Job ID: 54442 Position: Administrative/Clerical/Support


Job Duties:

Completing intake information for customer and insurance carrier notification of total loss.

Evaluating vehicle values on accounts where the vehicle has been deemed as totaled (damage or theft).

Canceling any additional insurance products that were purchased through the dealership and capitalized in the customer' s original loan balance

Faxing any missing documentation to insurance carriers in order to process insurance claims

Completing GAP claims on accounts that have purchased GAP insurance and a deficiency balance remains after the primary insurance settlement has been received

Initiating releasing titles to insurance carriers once settlement funds have been received and applied to the account

This is a phone based position and requires someone to be comfortable on the phones and have previous phone based experience pre-ident for exchange.


Must have call center customer service experience to be considered. Preference would be to have financial experience in calls as well.

Janet Zitron
Vice President

Janet is an expert in client relations and has consistently lead Wollborg Michelson's team for over 20 years. She started in recruiting as a staffing consultant before rising through the ranks to manage WM’s Southern California Region. In this role, Janet facilitates and fosters a team environment between the direct hire and contract divisions, while still personally serving a broad client base. Janet's strength is developing long term relationships, which requires thoroughly understanding the needs of both her clients and candidates. Janet has been recognized as a top performer in the staffing industry, winning numerous company awards for consistent top production. She is a California Accredited Consultant. Janet loves working with WM because of the company’s passion for improving lives and building community. A lifelong traveler, artist, nature lover and yogi, when Janet isn’t working, you might find her hiking in Peru, trekking through Southeast Asia, eating tapas in Spain, practicing yoga, walking her dog on the beach with her family, or supporting charity events in the Los Angeles art community.

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