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Corr/Phone Intermediate (RED 22477)

Redding, California | Contract

Job ID: 54670 Position: Customer Service

Responsibilities
  • Successfully exceed Associate level responsibilities.
  • In addition, Successfully completes tier 2 training which covers some of the following: Handles escalated calls; may de-escalate calls
  • Responds to member benefits in writing Peer to peer coaching /training
  • Performs inventory reduction, routine to mid-level, (i.e. member inquiries, may adjust claims, responds to emails, etc.)
  • May expedite, research, and resolve complex issues
  • Consistently performs established performance metrics, such as quality, production; average handling time (AHT) and calls per hour (CPH)
  • Works with minimal supervision

Education/Requirements
  • Successfully meets requirements of nesting audit
  • Have strong customer service experience (especially phones) and a proven ability to meet performance standards
  • Strong organizational skills
  • Ability to work independently
  • Ability to mentor others
  • Ability to interpret the various health plans and any documentation associated with them

Minimum Experience Level
  • Typically 1-2 years of related experience successfully demonstrating increasingly higher level work

Kyle Atalig
Recruiter

Kyle brings a wide variety of experiences and abilities to the Rancho Cordova office. He uses his skills in connecting people and identifying talents to bring together Dream Jobs and Dream Candidates. While Kyle is building a thriving career with Wollborg Michelson, he is continuing his education in Business and Talent Acquisition. In his spare time, he enjoys going on spontaneous hiking adventures.

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