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Customer Care Representative
Pleasanton, California | Direct Hire
Customer Service Tech/ Customer Care Residential Builder
Maintain high level of customer satisfaction. Facilitate completion of all customer warranty requests by making the actual repairs and scheduling subcontractors to make the repairs when necessary.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Receive written work orders for repairs to homes and/or verbal instructions from supervisor
May make initial contact with homeowners and schedule inspection appointments
Make necessary repairs to homes, including carpentry work, drywall, texture repair and painting
Minor electrical, plumbing and heating/AC repair work from time to time
Schedule and manage subcontractors to make repairs only when job is more difficult/complicated than normal
Develop/maintain good rapport with contractors/ensure quality work
Deal with the customer on a daily basis to assure that the customer' s concerns are addressed in a timely and professional manner
This job has no supervisory responsibilities.