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Customer Care Representative

Pleasanton, California | Contract

Job ID: 55170 Position: Administrative/Clerical/Support Branch: San Ramon

Wolborg Michelson Recruiting is currently conducting a search for a contract customer care representative for one of our clients a large mortgage company located in Pleasanton, CA. The customer care representative will be responsible for providing a positive customer experience that leads to improved satisfaction. The customer care representative will answer a high volume of calls in an efficient and fast-paced environment. Duties may include, but are not limited to the following;

 
  • Create a connection and develop rapport with customers to provide outstanding, personalized service,
  • Listen carefully and connect with customers to understand who you need to transfer their calls to.
  • Ensure customers/clients are quickly connected to the appropriate teammate with the expertise to meet their needs,
  • Build, develop and maintain partnerships with teammates and specialists to maximize effectiveness and serve customers,
  • Assist customers with inquiries and/or problem resolution in a professional and composed manner, and escalate to manager as appropriate,
  • Follow established policies, procedures and guidelines to protect both parties.

Required skills:
  • Proven results in exceeding goals in areas of service in a customer-centric environment
  • Minimum of six months customer service experience in financial services, retail sales or a goal-oriented environment
  • Thrive on engaging with customers; can begin a conversation, build rapport, and handle objections
  • Ability to respond and assist customers with inquiries and/or problem resolution
  • Ability to work effectively as a team member
  • Strong communication skills (including verbal and non-verbal) and active listening skills
  • Careful attention to detail and time management
  • Proficiency in basic computer skills

 

#LI-SSACHS

Sarah Sachs
Staffing Manager

Sarah has spent over five years in the staffing industry and has treasured every minute of it! She enjoys building and creating long term relationships with candidates and clients. Sarah is dedicated, fun spirited, resourceful, and tenacious. She feels very lucky to be part of Wollborg Michelson with such a strong back bone of tenure and talent. Sarah is living her dream managing her team out of San Ramon. Outside of work Sarah enjoys spending time with her friends and family, watching sports including the San Francisco Giants and Pittsburgh Steelers, being outdoors, reading, and going to concerts.

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