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Customer Service Advocate

Napa, California | Contract To Hire

Job ID: 55112 Position: Administrative/Clerical/Support, Customer Service Branch: San Francisco

Wollborg Michelson' s client, a reputable healthcare organization in Napa, CA, is looking for two Customer Service Advocates to join their team. This role is mid-level and if you prove yourself, this temp-hire role can become a permanent career path with the company! The most successful candidates will care about their work and understand that it is more than just typing and answering incoming calls. 

Local candidates who can start quickly only please. Interviews happening next week, August 13-18! Pay rate is dependent on experience.

Job Duties
  • Answer incoming calls from medical professionals seeking information about their patient insurance and credentials
  • Using Microsoft Word and Microsoft Excel, enter various data into the internal systems
  • Alpha-numeric data entry skills for billing, applications, and insurance providers
  • Professional interactions with various managers for new projects and changing priorities
  • Answer phone calls from insurance providers
  • Speak confidently about credentialing information and health insurance

Schedule: Monday-Friday 8: 30am-5pm

  • Strong typing skills
  • Customer Service experience in a call center environment
  • Intermediate knowledge of Microsoft Word and Microsoft Excel (no advanced functions)
  • Polished, professional personality
  • Great follow up via email and phone
  • Good verbal communication skills
  • Attention to detail: watch your resume for spelling, grammar, format, and punctuation errors because we will be paying attention to those!
  • Team-oriented mentality
  • Bachelor' s degree (Recent grads are PERFECT!)

Lindsey Cook

Lindsey is passionate about bringing customer service back into the recruiting world. She believes that every single hiring manager, employee, candidate, and colleague that she comes into contact with deserves equal respect and attention. With this mindset, she strives to connect people with not just any job, but with the right job that serves both themselves and her clients equally, and from this mindset she can produce top quality candidates and career paths every time. When Lindsey isn’t on the job, she enjoys spending time at the zoo, the theater, and in the great outdoors. While her interests can be a little unique (she can name 15 species of shark off the top of her head and can sing every single word to Wicked!), she takes on all that she encounters with enthusiasm and a sense of humor.

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