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Customer Service Representative 3
City of Industry, California | Contract
EXCITING 4 MONTH CONTRACT FOR CUSTOMER SERVICE REP IN BANKING INDUSTRY!
Our client is seeking a Customer Service Representative to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical Customer Service Representative is responsible for determining the client’ s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
*Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
*Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
*Refer unresolved customer grievances to designated departments for further investigation.
*Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
*Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
*Solicit sale of new or additional services or products.
*Building and maintaining strong business relationships with existing customers through established service and banking sales standards
*Developing, maintaining and demonstrating a basic knowledge of current company products and services; maintaining confidentiality when handling customer requests and transactions
*Identifying opportunities for upselling additional banking products by understanding customers’ accounts and connecting the customer with the opportunity and closing the sale In the Customer Service Representative role, we offer a unique opportunity in an entry level role with promotional opportunities that come with salary increases to reward you for training and dedication.
*Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
*Ability to work independently and manage one’ s time.
*Ability to accurately document and record customer/client information.
*Previous experience with computer applications, such as Microsoft Word and PowerPoint.
*High school diploma or GED required.
*3-5 years banking experience within a branch.
* Call center experience within on line banking.
Ideal candidate has previous branch banking experience or call center experience or on-line banking support experience. College education preferred. Experience with Treasury management products a plus.