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Customer Service Representative 3

City of Industry, California | Contract

Job ID: 55301 Position: Administrative/Clerical/Support Branch: Torrance


Our client is seeking a Customer Service Representative to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical Customer Service Representative is responsible for determining the client’ s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:

*Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

*Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

*Refer unresolved customer grievances to designated departments for further investigation.

*Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

*Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

*Solicit sale of new or additional services or products.

*Building and maintaining strong business relationships with existing customers through established service and banking sales standards

*Developing, maintaining and demonstrating a basic knowledge of current company products and services; maintaining confidentiality when handling customer requests and transactions

*Identifying opportunities for upselling additional banking products by understanding customers’ accounts and connecting the customer with the opportunity and closing the sale In the Customer Service Representative role, we offer a unique opportunity in an entry level role with promotional opportunities that come with salary increases to reward you for training and dedication.


*Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

*Ability to work independently and manage one’ s time.

*Ability to accurately document and record customer/client information.

*Previous experience with computer applications, such as Microsoft Word and PowerPoint.


*High school diploma or GED required.

*3-5 years banking experience within a branch.

* Call center experience within on line banking.

Ideal candidate has previous branch banking experience or call center experience or on-line banking support experience. College education preferred. Experience with Treasury management products a plus.

Rachel Savitt
Staffing Manager

Rachel rejoined the Wollborg Michelson Recruiting team in Torrance as the Staffing Manager. She previously worked for the company from 2006-2009 as a Recruiter for the Temporary division. Rachel brings over 16 years of Staffing Industry experience. She has worked on all sides of the industry as a temporary employee, client, full desk Recruiter as well as corporate for a Staffing Company. Her goal is to change the lives of everyone she works with no matter what their role. In her free time, Rachel enjoys spending time with her friends and family. She is active with multiple non-profit animal rescues and prefers to ask for donations instead of gifts for birthday. She also enjoys kickboxing, Muay Thai and dancing. Rachel always finds a way to connect with people. Her #1 Strength from Strengthfinders is Connectedness.

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