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Customer Service Representative 5

City of Industry, California | Contract

Job ID: 55589 Position: Administrative/Clerical/Support Branch: Torrance

EXCITING 4 MONTH CONTRACT FOR CUSTOMER SERVICE REP/ IMPLEMENTATION ADVISOR IN BANKING INDUSTRY IN CITY OF INDUSTRY!

Our customer is seeking a Customer Service Representative to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical Customer Service Representative is responsible for determining the client’ s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:

• Approve the resolution of customers’ service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills.

• Act as escalation point for clients/customers.

• Approve the referral of unresolved customer grievances to designated departments for further investigation.

• Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

• Solicit sale of new or additional services or products.

• Report on call center activities to executive level management.

• Building and maintaining strong business relationships with existing customers through established service and banking sales standards

• Developing, maintaining and demonstrating a basic knowledge of current company products and services; maintaining confidentiality when handling customer requests and transactions

• Identifying opportunities for upselling additional banking products by understanding customers’ accounts and connecting the customer with the opportunity and closing the sale

Skills:

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

• Expert ability to work independently and manage one’ s time.

• Expert ability to accurately document and record customer/client information.

• Expert leadership and mentoring skills necessary to provide support and constructive performance feedback.

• Previous experience with computer applications, such as Microsoft Word and PowerPoint.

Education/Experience:

• High school diploma or GED required.

• 10+ years customer service related experience required.

*College education preferred

*Experience with set-up and maintenance of Cash/Treasury management products and services preferred.

Job Type: Contract

Salary: $25.00 to $30.00 /hour

Rachel Savitt
Staffing Manager

Rachel rejoined the Wollborg Michelson Recruiting team in Torrance as the Staffing Manager. She previously worked for the company from 2006-2009 as a Recruiter for the Temporary division. Rachel brings over 16 years of Staffing Industry experience. She has worked on all sides of the industry as a temporary employee, client, full desk Recruiter as well as corporate for a Staffing Company. Her goal is to change the lives of everyone she works with no matter what their role. In her free time, Rachel enjoys spending time with her friends and family. She is active with multiple non-profit animal rescues and prefers to ask for donations instead of gifts for birthday. She also enjoys kickboxing, Muay Thai and dancing. Rachel always finds a way to connect with people. Her #1 Strength from Strengthfinders is Connectedness.

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