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Customer Service Representative

Concord, California | Contract To Hire

Job ID: 54603 Position: Customer Service

Wollborg Michelson Recruiting is currently conducting a search for a contract to hire Customer Service Representative for one of our clients, a family owned print company, located in Concord, CA. The Customer Service Representative will be responsible for working with clients daily ensuring all their needs are achieved.

Essential Job Duties and Responsibilities:

The Customer Service Representative will answer client phone and email requests within to meet all client expectations.  This position requires the Customer Service Representative to input all letter changes and new letter setup into our proprietary programs and ticketing system while balancing the forwarding of test and live letter samples to our clients for review and approval. Other responsibilities include; the review and release of client approved letters; running test files for accuracy; research of archived letters within our system; to assist clients with troubleshooting a letter problem; setup new client accounts; assist clients with software changes; occasional travel will be required; and our Customer Service Representative will be trained to answer questions regarding various products, services and custom letter requests.


Our client is looking for an exceptional candidate that possess the ability to work between multiple proprietary computer programs, has an eye for the attention to detail, who can support other coworkers when needed while balancing their own workload and one who has the strength to work independently or as part of a team.


Three plus years of customer service experience, preferably in a call center or similar environment.


Candidates must have the ability to multi-task and competently use Microsoft Office.  Any experience with databases, mail merge programs, JIRA or Zendesk is a plus!

Required Education:

High School Diploma or GED

Pay Rate: $17/ hour


Sarah Sachs
Staffing Manager

Sarah has spent over five years in the staffing industry and has treasured every minute of it! She enjoys building and creating long term relationships with candidates and clients. Sarah is dedicated, fun spirited, resourceful, and tenacious. She feels very lucky to be part of Wollborg Michelson with such a strong back bone of tenure and talent. Sarah is living her dream managing her team out of San Ramon. Outside of work Sarah enjoys spending time with her friends and family, watching sports including the San Francisco Giants and Pittsburgh Steelers, being outdoors, reading, and going to concerts.

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