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Payment Services Specialist I

Phoenix, Arizona | Contract To Hire

Job ID: 55648 Position: Customer Service Branch: Phoenix

Contract-to-Hire opportunity in NW Phoenix!  Large - STABLE company with great benefits!

 

Position Purpose:

The Payment Services Specialist I provides POS payment acceptance services and support, which includes resolving customer payment disputes, check collections, ACH updates, and inquiries to a satisfactory conclusion. This position provides one point of contact to our customers, store personnel, and external requests to ensure that the aforementioned issues are handled in a consistent and timely manner. In addition, the Payment Services Specialist I is responsible for assisting with administrative tasks that include responding to customer correspondence, skip tracing, and bank errors.

 

Key Responsibilities include, but are not limited to:

• Collections - This position is expected to utilize various collection strategies in an attempt to collect payments while following the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), and state guidelines and laws.  Is accountable for negotiating payment terms for principal and fees in order to reduce our check write-off.

• Dispute Resolution - Investigate disputes involving payment acceptance, return checks, ACH, credit and debit transactions.

• Payment/Check Authorization - Provide assistance to retail stores to help resolve check authorization situations such as payroll and check declines at the POS. This includes maintaining the check/ACH authorization databases for situations such as customer upgrades, velocity limits, fraud and risk control, and overrides.

Qualifications:

• High school diploma or GED.

• Fair Debt Collection Practices Act (FDCPA) & Fair Credit Reporting Act (FCRA) understanding and be able to follow the guidelines. Prior PC and keyboard knowledge.

• Some retail and/or customer service experience, some 1st party collections, and call center experience is preferred but not required.

• Provide a high degree of customer focus. Ability to use a computer to enter and/or retrieve information. Basic knowledge of Microsoft Word, Excel, and Access; and the ability to quickly learn and use other software packages.

• Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages.

• Ability to communicate clearly and succinctly for written and verbal communications.

• Must work independently with minimal supervision.

• Problem solving, able to independently make good sound decisions and take the appropriate steps to resolve the issue at hand.

 

**Must be able to pass a background check and drug screen**

Heidi Fausel
Branch Manager

Originally from Texas (and fortunately / unfortunately still a Cowboys fan), Heidi has been involved with recruiting since 1992. She was recruited by Wollborg Michelson to open their new Phoenix division as business began to rapidly expand. Her philosophy for recruiting is focusing more on the “gray” of the resume vs. the “black and white”. She looks for what’s not on the resume just as much as she looks for what is on it. The reality is, employees tend to leave a company due to the culture or environment. She strives to find the personality aspect that is so important in making sure an employee is viewing the position as a career, not simply a job. You will find that she will ask her clients as many questions regarding the culture of the company as she does the job requirements. Skills can be trained; it’s that right personality she’s after. In her “off” time, Heidi is the Founder and CEO (Chief Elf Officer) of Christmas Milk® Brands eggnog. A seasonal beverage she created after she and her husband adopted the first of what ended up being four children out of the foster care system (there’s a wonderful story behind the name). She is an advocate of adoption through the foster care system and donates a portion of profits each year from her Christmas Milk® sales to help more children in foster care find their forever home. When she’s not spending time with her family, she’s spending time with her “4-legged” family as she also has 5 rescue dogs. Let’s just say Heidi is good at multi-tasking.

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