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Training Coordinator

Napa, California | Direct Hire

Job ID: 54653 Position: Customer Service

The Training  Coordinator prepares, facilitates, monitors, evaluates, and documents training activities.  The position serves as a resource for coordinating the training needs of multiple  departments and locations in other regions.  This is a highly visible role that includes regular interactions with all levels of the company, including executive and senior staff members.

Responsibilities:
  • Administrate, coordinate and facilitate delivery of draft training aids. (manuals, processing guidelines, programs specific to training needs, etc.)
  • Collaborate with subject matter experts regarding instructional design
  • Work with management to draft training plans for new & existing employees
  • Partner with internal stakeholders regarding employee training needs
  • Present training programs and manuals using recognized training techniques and tools
  • Facilitate training through a variety of delivery methods. (classroom instruction, virtual training, on-the-job coaching)
  • Organize logistics for training sessions. (venues, equipment, etc.)
  • Track and report training outcomes
  • Maintain employee training records
  • Measure training effectiveness by assisting in the design and application of assessment tools
  • Provide feedback to training participants and management
  • Keep current on internal training design and methodology
  • Evaluate training materials and develop recommendations
  • Thoroughly understand stakeholder requirements. Manage and communicate standards to appropriate team members
  • Proactively communicate training status, issues & risks to management
  • Travel required. The ability to adapt to a flexible work schedule

Qualifications:
  • Bachelor’ s Degree in Business or a related discipline preferred.
  • 5+ years of related work experience
  • Intermediate level technology capabilities (MS Office suite, etc.)
  • Strong verbal, written and presentation skills
  • Previous experience in planning, organizing and facilitating training sessions/programs
  • Strong coaching and team orientation. The ability to work with diverse personalities
  • Knowledge of establishing clear policies, processes, and guidelines

 

Wollborg Michelson is an Equal Opportunity Employer

 

#LI-NBIADO

Norman Biado
Direct Hire Recruiter

Equal parts confident impresario, steely competitor, and completely awkward nerd, Norman is a character unto himself. His laid back and easy-going demeanor belie a passionate and determined individual. A self-proclaimed Han Solo-type, Norman brings his unique and compelling personality to any situation, all for the betterment of his team and the people around him. A straight shooter through and through, his undaunted approach to life has led to success in all of the ventures he has undertaken. He is ecstatic to represent an amazing firm like Wollborg Michelson, and looks forward to continued success with both amazing clients and all-star candidates.

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