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Bilingual Customer Service Representative- SHP (1105783)

Rancho Cordova, CA 95670

Employment Type: [Contract] Position: Customer Service Job Number: 57033 Branch: Rancho Cordova

Wollborg Michelson is building a team of outstanding Bilingual Customer Service Representatives for a renowned healthcare insurance company located in Rancho Cordova, CA. We are interviewing Monday-Friday  as the client would like to meet candidates immediately! These positions are contract to hire in a short term which means that you may have the opportunity to convert to a permanent employee within 4-6 months with excellent performance and attendance.

Find Your Dream Job

Finding a Dream Job can feel a lot like searching for a needle in a haystack. We start by viewing each candidate as an individual, identifying their distinct strengths and guiding them to the right opportunities. We' re also big believers in mentoring our candidates and creating long-term relationships. Helping you find your Dream Job is really just the start. We want to help you build a Dream Career!

Description

-Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.

-Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources

-Provide assistance to members and/or providers regarding website registration and navigation

-Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application

-Process written customer correspondence and provide the appropriate level of timely follow up

-May coordinate member transportation and make referrals to other departments as appropriate

-Maintain performance and quality standards based on established call center metrics including turn-around times

-Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment

-Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction

Qualifications

Education/Experience: High school diploma or equivalent. 1+ years of call center customer service experience preferably in a healthcare or insurance environment, or 2+ years of consistent customer service experience including retail, hospitality, office administration, or any other work environment where you have to cater to customers and provide exceptional service. Must be able to pass bilingual certification assessment.

Here are the requirements:

Must have positive, can-do attitude!

Must have previous call center or customer service experience

Must have minimum High School diploma or GED

Must be able to pass criminal background check

Must have accurate dates of employment on your resume

Must have copy of your resume in a Word format document

Must have solid computer skills and complete our assessment testing prior for consideration with minimum passing scores including a Spanish test and computer skills tests

Assignment Details:

Worksite Location: Rancho Cordova, CA

Temp to hire – depending on performance

Pay Rate: $15/hour then additional when certify in Spanish

5-week training, 8: 00 am - 4: 30 pm

2+ weeks nesting, 8: 00 am - 4: 30 pm

Open availability for early or later shift following training period

As early as 6: 00 am as late as 7: 30 pm Monday - Saturday

Occasional OT required and also work on the holidays

Jessica Hunt-West
Senior Program Manager

Jessica obtained her Bachelor’s Degree in Biological Sciences from California State University, Sacramento and a Master’s Degree in Forensic Science from National University. She began her career in Post-Secondary Education, providing Career Counseling and Workforce Training to graduates. Jessica has over 8 years of business development and recruitment experience. She has worked in Staffing & Career Services providing workforce development and strategic staffing support to small, medium and large companies. 

In addition to her professional pursuits, Jessica often indulges in her love for travel and travels throughout the country conducting motivational talks & presentations to small and large groups on a variety of topics. 

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