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Call Center - Customer Service Agent (Virtual)
Upper Allen Township, PA
Amazing Member Services Opportunity!
Are you an experienced customer service provider? Have you been in an environment working with customers non-stop, helping answer questions and solving problems? Do you have excellent computer skills, able to navigate and learn programs easily? If so, an amazing health insurance provider is seeking a team of Member Service Representatives to assist members in their call center during their busy open enrollment period. They are looking for computer-savvy individuals with customer service experience, either in call center or retail environments.
The start date will be 10/12/2020. We will begin interviews now to identify the applicants for the vacant roles.
Will be working remotely until the office opens back up. MUST HAVE INTERNET and a DESKTOP or LAPTOP. No Chromebook or MacBook.
- Take consecutive member calls, and walk them through problem resolution
- Maintain detailed documentation on caller's needs and solutions offered
- Provide amazing customer service at all times, to both members over the phone, and colleagues in the call center
- Prioritize issues, and reach out for assistance when necessary
- Call Center Support Experience
- Ideal to have previous experience in the healthcare insurance industry
- Excellent written and verbal communication skills
- Must be proficient in basic computer navigation and software
- Fluent in Microsoft Office Suite
- Excellent organizational abilities
- Fast learner in terms of policies, procedures, and computer processes