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Corr/Phone Intermediate - 34399-1
4700 Bechelli Lane Redding, CA 96002
Amazing Member Services Opportunity!
Are you an experienced customer service provider? Have you been in an environment working with customers non-stop, helping answer questions and solving problems? Do you have excellent computer skills, able to navigate and learn programs easily? If so, an amazing health insurance provider in Redding is seeking a team of Member Service Representatives to assist members in their call center during their busy open enrollment period. They are looking for computer savvy individuals with customer service experience, either in call center or retail environments.
The company offers competitive pay, amazing training, and a great work atmosphere.
- Take consecutive member calls, and walk them through problem resolution
- Maintain detailed documentation on caller' s needs and solutions offered
- Provide amazing customer service at all times, to both members over the phone, and colleagues in the call center
- Prioritize issues, and reach out for assistance when necessary
- Excellent written and verbal communication skills
- Must be proficient in basic computer navigation and software
- Fluent in Microsoft Office Suite
- Excellent organizational abilities
- Fast learner in terms of policies, procedures, and computer processes