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Customer Service Healthcare - Great Entry Level Exp

Monterey Park, CA

Position: Customer Service

Job Description

 

Call Center Specialist needed!

  • Fully remote, working from home but still need to be local to the L.A. /Monterey Park area
  • Pay $15.00-$16.00/Hour (BOE)

What you will be doing:

  • Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
  • Provide assistance to members and/or providers regarding website registration and navigation
  • Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
  • Process written customer correspondence and provide the appropriate level of timely follow up
  • May coordinate member transportation and make referrals to other departments as appropriate
  • Maintain performance and quality standards based on established call center metrics including turn-around times
  • Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment
  • Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction

Must have:

  • Previous customer service experience (call center experience preferred)
  • Consistent work history for the last 2-3 years
  • Great customer service experience

REQUIRED SKILLS:

1. Excellent customer service and phone skills

2. Must be proficient in computers and conducting most/all work activities on computer only

3. Strong attention to detail and accuracy is essential

4. Follow instructions and clear documenting skills

 

PLEASE APPLY WITH YOUR UPDATED RESUME!

Meet Your Recruiter

Alana Klingman
Branch Manager

Alana is a native Huntington Beach resident making the move to Sacramento just a few years ago. She comes with over 15 years of experience in full cycle healthcare recruiting and thoroughly enjoys every aspect of her job. Receiving a new client order and placing a qualified applicant is truly an excitement each and every time. Her goal at the end of every day is to leave a positive impression with everyone she works with including letting the candidates know that she is on their side. She strives to fill every client need that comes across her desk with a candidate that can call that place of business HOME. When she is not hard at work Recruiting, Alana spends her free time attending local family events, trying new eateries and perfecting DIY home projects she found on Pinterest.

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