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Customer Service Representative (Lodi)

Lodi, California 95240 | Contract

Job ID: 56153 Position: Administrative/Clerical/Support, Customer Service, Skills Branch: Rancho Cordova

 

Find Your Dream Job

Finding a Dream Job can feel a lot like searching for a needle in a haystack. We start by viewing each candidate as an individual, identifying their distinct strengths and guiding them to the right opportunities. We' re also big believers in mentoring our candidates and creating long-term relationships. Helping you find your Dream Job is really just the start. We want to help you build a Dream Career!

Wollborg Michelson is building a team of outstanding Customer Service Representatives for a renowned healthcare insurance company located in Lodi, CA.

 

Description

Position Purpose: Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.

-Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources regarding benefits, eligibility, claims, plan comparisons, billing, etc.

-Provide assistance to members and/or providers regarding website registration and navigation

-Document all activities for quality and metrics reporting through the internal applications

-Process written customer correspondence and provide the appropriate level of timely follow up

-May coordinate member needs and make referrals to other departments as appropriate

-Maintain performance and quality standards based on established call center metrics including turn-around times

-Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment

-Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction

 

Qualifications
Education/Experience: High school diploma or equivalent. 1+ years of call center customer service experience preferably in a healthcare or insurance environment, 2+ years of consistent work experience with little to no gaps of employment and longevity in positions.

 

 

Here are the requirements:

 

Must have positive, can-do attitude!

Must have previous call center, ideally in insurance or healthcare

Must have minimum High School diploma or GED

Must be able to pass criminal background check and drug screen including marijuana

Must have accurate dates of employment on your resume

Must have copy of your resume in a Word format document

Must have solid computer skills and complete our assessment testing prior for consideration with minimum passing scores

 

Assignment Details:

 

Worksite Location: Lodi, CA

Pay Rate: $15/hour

 

Open availability for early or later shift

As early as 7: 45 am as late as 8: 00 pm 7 days per week including weekends

Occasional OT may be required

 

Hiring Process:

Complete assessment tests

Interview with WM Recruiter

Interview with WM Manager

Interview with client Supervisor

 

Once selected by the Client Supervisor you must complete the background check and drug screen

Alana Klingman
Recruiter

Alana is a native Huntington Beach resident making the move to Sacramento just a few years ago. She comes with over 15 years of experience in full cycle healthcare recruiting and thoroughly enjoys every aspect of her job. Receiving a new client order and placing a qualified applicant is truly an excitement each and every time. Her goal at the end of every day is to leave a positive impression with everyone she works with including letting the candidates know that she is on their side. She strives to fill every client need that comes across her desk with a candidate that can call that place of business HOME. When she is not hard at work Recruiting, Alana spends her free time attending local family events, trying new eateries and perfecting DIY home projects she found on Pinterest.

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