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Customer Service Representative (Lodi)
Lodi, California 95240 | Contract
Find Your Dream Job
Finding a Dream Job can feel a lot like searching for a needle in a haystack. We start by viewing each candidate as an individual, identifying their distinct strengths and guiding them to the right opportunities. We' re also big believers in mentoring our candidates and creating long-term relationships. Helping you find your Dream Job is really just the start. We want to help you build a Dream Career!
Wollborg Michelson is building a team of outstanding Customer Service Representatives for a renowned healthcare insurance company located in Lodi, CA.
Position Purpose: Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.
-Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources regarding benefits, eligibility, claims, plan comparisons, billing, etc.
-Provide assistance to members and/or providers regarding website registration and navigation
-Document all activities for quality and metrics reporting through the internal applications
-Process written customer correspondence and provide the appropriate level of timely follow up
-May coordinate member needs and make referrals to other departments as appropriate
-Maintain performance and quality standards based on established call center metrics including turn-around times
-Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment
-Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction
Education/Experience: High school diploma or equivalent. 1+ years of call center customer service experience preferably in a healthcare or insurance environment, 2+ years of consistent work experience with little to no gaps of employment and longevity in positions.
Here are the requirements:
Must have positive, can-do attitude!
Must have previous call center, ideally in insurance or healthcare
Must have minimum High School diploma or GED
Must be able to pass criminal background check and drug screen including marijuana
Must have accurate dates of employment on your resume
Must have copy of your resume in a Word format document
Must have solid computer skills and complete our assessment testing prior for consideration with minimum passing scores
Worksite Location: Lodi, CA
Pay Rate: $15/hour
Open availability for early or later shift
As early as 7: 45 am as late as 8: 00 pm 7 days per week including weekends
Occasional OT may be required
Complete assessment tests
Interview with WM Recruiter
Interview with WM Manager
Interview with client Supervisor
Once selected by the Client Supervisor you must complete the background check and drug screen