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Customer Service Representative/Call Center

Rancho Codova, CA

Position: Customer Service

Job Description

Job Description

Amazing Member Services Opportunity!

Are you an experienced customer service provider? Have you been in an environment working with customers non-stop, helping answer questions and solving problems? Do you have excellent computer skills, able to navigate and learn programs easily? If so, an amazing health insurance provider is seeking a team of Member Service Representatives to assist members in their call center during their busy open enrollment period. They are looking for computer savvy individuals with customer service experience, either in call center or retail environments.

Pay$ 15.50-$16.00

Role Responsibilities:

  • Take consecutive member calls, and walk them through problem resolution
  • Maintain detailed documentation on caller's needs and solutions offered
  • Provide amazing customer service at all times, to both members over the phone, and colleagues in the call center
  • Prioritize issues, and reach out for assistance when necessary

Requirements:

  • Call Center Support Experience
  • Ideal to have previous experience in the healthcare insurance industry
  • Excellent written and verbal communication skills
  • Must be proficient in basic computer navigation and software
  • Fluent in Microsoft Office Suite
  • Excellent organizational abilities
  • Fast learner in terms of policies, procedures, and computer processes

Job Types: Full-time, Contract

Meet Your Recruiter

Alana Klingman
Branch Manager

Alana is a native Huntington Beach resident making the move to Sacramento just a few years ago. She comes with over 15 years of experience in full cycle healthcare recruiting and thoroughly enjoys every aspect of her job. Receiving a new client order and placing a qualified applicant is truly an excitement each and every time. Her goal at the end of every day is to leave a positive impression with everyone she works with including letting the candidates know that she is on their side. She strives to fill every client need that comes across her desk with a candidate that can call that place of business HOME. When she is not hard at work Recruiting, Alana spends her free time attending local family events, trying new eateries and perfecting DIY home projects she found on Pinterest.

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