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Customer Service Representative
4057 Port Chicago Highway Concord, California 94520 | Contract To Hire
Wollborg Michelson Recruiting is currently conducting a search for a contract to hire Customer Service Representative for one of our clients in Concord, CA. The Customer Service Representative is responsible for working with clients daily and responsible for working closely with their Document Development Team, IT, Sales, and Production to help ensure that all client needs are achieved.
A qualified Customer Service Representative will act as a liaison between the company and their clients. The Customer Service Representative will answer client phone and email requests within the specified SLA to meet all client expectations. This position requires the CSR to input all letter changes and new letter setup into our proprietary programs and ticketing system while balancing the forwarding of test and live letter samples to our clients for review and approval.
Other responsibilities include; the review and release of client approved letters; running test files for accuracy; research of archived letters within our system; to assist clients with troubleshooting a letter problem; setup new client accounts; assist clients with software changes; occasional travel will be required; and our CSR will be trained to answer questions regarding various products, services and custom letter requests.
- Ability to work between multiple proprietary computer programs
- An eye for the attention to detail
- Ability to support other coworkers when needed while balancing their own workload
- Strength to work independently or as part of a team.
- 3 plus years of Customer Service Experience
- Ability to multi-task and competently use Microsoft Office.
- Experience with databases, mail merge programs, JIRA or Zendesk is a plus!
- High School Diploma or GED- Required