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Customer Service Specialist
Rancho Codova, CA
We are seeking a Customer Service Specialist to join our call-center healthcare team! You will be responsible for helping customers by providing product and service information and resolving customer's issues. Remote until further notice.
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Previous experience in customer service, call center, healthcare or other related fields
- Ability to prioritize and multitask
- Bilingual in Spanish (preferred)
- Excellent written and verbal communication skills