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Customer Service Technician

Pleasanton, CA 94588

Employment Type: Direct Hire Position: Building/Construction/Development Job Number: 54166 Branch: San Ramon


Maintain high level of customer satisfaction.  Facilitate completion of all customer warranty requests by making the actual repairs and scheduling subcontractors to make the repairs when necessary.


Essential Duties and Responsibilities include the following. Other duties may be assigned.


Receive written work orders for repairs to homes and/or verbal instructions from supervisor


May make initial contact with homeowners and schedule inspection appointments


Make necessary repairs to homes, including carpentry work, drywall, texture repair and painting


Minor electrical, plumbing and heating/AC repair work from time to time


Schedule and manage subcontractors to make repairs only when job is more difficult/complicated than normal


Develop/maintain good rapport with contractors/ensure quality work


Deal with the customer on a daily basis to assure that the customer' s concerns are addressed in a timely and professional manner

Mary Lindner
Senior Executive Recruiter

With 20+ years experience in successful Business Development and TalentAcquisition, Mary finds a great sense of fulfillment in matching talented candidates with their Dream Jobs! Mary’s career has focused on growing companies, so she understands that growth for her clients will start by connecting the right individual to the right opportunity. Providing outstanding customer service and exceeding clients’ and candidates’ expectations is the foundation of Mary’s work mantra: work hard, be nice, and have fun!! Mary’s favorite part of working for Wollborg Michelson is being a part of an incredible team that always strives for excellence. Outside of her professional accomplishments, Mary takes the most pride in her role as a mom, never forgetting to savor the little moments with her three daughters and husband.

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