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Customer Support SUPERSTARS Needed - Healthcare Industry Call Center!!

Rancho Cordova, CA

Position: Customer Service

Job Description

Customer Service Professional Needed in the health and dental insurance industry!!

Bilingual a plus!!!

This role is supporting the insurance side of the industry (no insurance experience needed but we do REQUIRE at least TWO years customer service experience, great tenure, and a GREAT attitude)

6am-6pm Availability Monday - Friday (multiple shifts within that time frame)

ETA Start: July and August (Different clients)

Location: Rancho Cordova, CA

We are customer-obsessed and highly value strong customer support representatives in our department. In this Customer Service Representative position, you will have the opportunity to make a difference at the front lines of our operation as you handle inquiries efficiently and accurately in a timely manner.

You are the company’s primary point of communication for customers.

Responsibilities will include:

  • Researching and responding to customer telephone
  • Electronic or written inquiries and
  • Providing excellent service to customers with information regarding basic eligibility, benefits and claims status with emphasis on customer retention.

How you will make an impact:

  • Respond to complex telephone, electronic, written inquiries from health, dental, or vision professionals, groups, subscribers and brokers.
  • Communicate eligibility, benefits and claims status, policies and procedures.
  • Document each customer encounter and resolution in the appropriate computer tracking system and adjusts claims as necessary based upon findings.
  • Meet and maintain production standards, counts and inquiry response turnaround times and reprocesses claims, as appropriate.
  • Use contact tracking functions to follow-up on open calls to ensure issues are resolved within standards.
  • Participate in training programs and provides support to other departments, as directed

What we look for:

  • We’d require someone with high school diploma, GED, or above.
  • A minimum of 2 years of successful customer service work experience within a call center OR related heavy customer contact experience.
  • PC literacy required; MS Office skills (Outlook, Word, Excel and PowerPoint)
  • Regularly required to work standard office equipment (personal computer, photocopy and fax machine, etc.).
  • If you've ever called a customer support line yourself, you know that attitude is a make it or break it!
  • We want someone who will be warm and empathetic with customers and diligently seek accurate answers to their questions.

Job Type: Full-time

Salary: $15.00 to $16.50 /hour

Job Type: Full-time

Salary: $15.00 to $16.00 /hour

Meet Your Recruiter

Liz Vargas
Recruiting Sourcer

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