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Customer Support Specialist

Oakland, California 94607 | Contract

Job ID: 56371 Position: Customer Service Branch: San Francisco

Customer Support Specialist

Oakland, CA

An amazing educational organization focused on child  education  is looking for a detail-focused, service-minded relationship builder to join our Customer Success team. The Customer Support Specialist will be the face of our organization, spreading the word on our programs, welcoming families via phone and email, and guiding them through the enrollment process. This role is the perfect vehicle to grow in the business and marketing fields, as you’ ll gain first-hand knowledge of what it takes to provide world-class service to thousands of customers.

Duties:
  • You’ ll act as the voice of the organization, illustrating the camper experience through the use of compelling narrative to camper families and prospective clients, while identifying opportunities to register for additional weeks of camp and add-on services.
  • You’ ll respond to a high volume of phone and email inquiries  while maintaining excellent customer service, 100% accuracy and incredibly prompt response time.
  • You’ ll uphold the highest standards of service  while serving as the main point of contact for parents and staff, resolving inquiries and responding with empathy to concerns to build lasting relationships.
  • You’ ll use Salesforce  to accurately enroll campers and process refunds, cancellations, and session transfers.
  • You’ ll assist with financial assistance program  by working with teammates to review and award financial assistance to approximately 2, 800 campers.
  • You’ ll assist with mailings to customers and other projects as necessary  to meet department and company goals.

Qualifications:
  • Bachelor' s degree or equivalent experience preferred
  • 2 years experience in a customer service role
  • Demonstrated experience with the Microsoft Suite (CRM experience a plus)
  • Excellent attention to detail, with a professional, enthusiastic and warm phone presence
  • Experience with consultative sales in a high-touch customer service environment preferred
  • Conversational understanding or fluency in Spanish a plus, but not required
  • Skill at and experience with soliciting and implementing feedback to improve performance

Schedule & Time Commitment
  • Position begins immediately and ends mid-August
  • Full and part-time schedules available

 

Norman Biado
Direct Hire Recruiter

Equal parts confident impresario, steely competitor, and completely awkward nerd, Norman is a character unto himself. His laid back and easy-going demeanor belie a passionate and determined individual. A self-proclaimed Han Solo-type, Norman brings his unique and compelling personality to any situation, all for the betterment of his team and the people around him. A straight shooter through and through, his undaunted approach to life has led to success in all of the ventures he has undertaken. He is ecstatic to represent an amazing firm like Wollborg Michelson, and looks forward to continued success with both amazing clients and all-star candidates.

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