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Dental Assistant - Insurance Side (START 6/17)

Rancho Cordova, CA 95670

Position: Customer Service Branch: Rancho Cordova

Seeking professional, driven applicants! Amazing opportunity to work with a growing company!

This is Customer Service Support role on the insurance side of the dental industry- ideal candidate will be well spoken and looking to grow professionally.

START DATE: 6/17/2019

(dental background is REQUIRED)

ABOUT THE ROLE:

To respond to incoming calls from Denti-Cal providers, beneficiaries and their representatives; track calls on the Provider and Beneficiary Correspondence Tracking System.

  • Responds to incoming calls from Medi-Cal dental Beneficiaries and/ or their representatives concerning general program policies, regional screening appointments, Treatment Authorization Request (TAR) Notifications, complaints; refers callers to Denti-cal providers; reschedules regional screening appointments; refers callers to other agencies or resources.
  • Responds to incoming calls from Denti-cal provider offices regarding program policies/ procedures, claims/ TARs processing, EOB and check inquiries; provides patient history information and office enrollment status.
  • Tracks call information in the Beneficiary or Provider Correspondence Tracking System; completes Referral Variance Log, S/UR Referral Form, etc. Miscellaneous duties as assigned.

If you think this sounds like you, let’s chat. We would love to tell you more!

Nora Kawaguchi
Recruiter

As a South Carolina native, Nora always allows her southern hospitality to shine through all of her encounters. She brings a passion for building meaningful relationships and an enthusiastic personality to the Wollborg Michelson Recruiting team! Nora has a unique background in the performing arts, administrative/ HR support and teaching English in a foreign country. She could be described as adventurous, motivated and a great listener. Nora believes that a smile and positivity go a long way and making a difference in the lives of others is where she truly thrives! 

In her “off” time, Nora is the Sacramento region youth dance coordinator for an international organization that promotes world peace. When she’s not teaching, she is dancing on a semi-pro Latin dance team. Let’s just say that Nora really LOVES to dance! 

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