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Dental Assistant - Insurance Side
Rancho Cordova, CA
Seeking a STELLAR Dental Assistant (can be certified or registered) looking to work in a Business Office Setting
What you will be doing:
To respond to incoming calls from Denti-Cal providers, beneficiaries and their representatives; track calls on the Provider and Beneficiary Correspondence Tracking System.
Responds to incoming calls from Medi-Cal dental Beneficiaries and/ or their representatives concerning general program policies, regional screening appointments, Treatment Authorization Request (TAR) Notifications, complaints; refers callers to Denti-cal providers; reschedules regional screening appointments; refers callers to other agencies or resources. Responds to incoming calls from Denti-cal provider offices regarding program policies/ procedures, claims/ TARs processing, EOB and check inquiries; provides patient history information and office enrollment status. Tracks call information in the Beneficiary or Provider Correspondence Tracking System; completes Referral Variance Log, S/UR Referral Form, etc.
Miscellaneous duties as assigned.
Applicant MUST KNOW how to read X-Rays - you will be tested