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Digital Product Manager - Customer Experience

Oakland, CA

Position: Program Management Branch: Rancho Cordova


Bachelor’s degree in business, healthcare or technology related field 8+ years of related experience.

Job Description:

We are redefining health care as we know it. Are you obsessively customer-centric as we are in the Digital Customer Experience Team? Are you an experienced Product Manager biased towards action? Do you focus on the customer journey to optimize the shopping experience? Do you want to shape the future of health care? If so, come join the digital transformation underway.


Digital Product Owner:

Looking to hire a Product Owner to participate in the design, development and management of mobile experiences from the idea stage to launch. This role will liaise with various stakeholders in a fast-paced, agile environment and will be responsible for development tasks such as user story development, analytics, design reviews, implementation and delivery.

Responsibilities Include:

•                Working with the mobile product team to design and build mobile experiences to help drive member satisfaction and growth

•                Executing against product roadmap using agile methodologies

•                Coordinating with a diverse set of stakeholders in the process to align with product vision

•                Partnering with scrum masters to ensure proper handoff of product deliverables and ensuring development team is operating efficiently

•                Writing thorough and thoughtful user stories that take member experience, business requirements, visual design and analytics into consideration.

•                Prioritizing the product backlog using tools such as Jira to give visibility to development team on upcoming projects

•                Participating in technical scoping, UX development and user story grooming with an eye towards refinement of requirements.

•                Reporting on team development status, product launches and product performance.

Qualifications - External

•                Experience working on Agile team, writing and managing user stories as a product owner/product manager

•                Ability to facilitate communication between the Agile team and stakeholders while driving alignment with the product vision

•                Understanding of user-centered design thinking as it relates to improving digital experience and organizing information on digital platforms

•                Practical knowledge of the native app development on iOS and Android along with the different associated design patterns

•                Experience using quantitative and qualitative data to identify needs and transform them into product features

•                Obsession with details while never losing sight of the bigger picture

•                A customer-first mindset and customer empathy

•                Making timely decisions and reporting status to stakeholders

•                The ability to embrace change and a constant appetite to learn

•                Excellent written and verbal communication skills


•                An awesome Digital Team changing the healthcare industry

•                Open and collaborative culture

•                Downtown San Francisco office (moving to Oakland later this year)

•                Evolving tech stack

•                Career growth opportunities

Alana Klingman
Strategic Accounts Recruiting Manager

Alana is a native Huntington Beach resident making the move to Sacramento just a few years ago. She comes with over 15 years of experience in full cycle healthcare recruiting and thoroughly enjoys every aspect of her job. Receiving a new client order and placing a qualified applicant is truly an excitement each and every time. Her goal at the end of every day is to leave a positive impression with everyone she works with including letting the candidates know that she is on their side. She strives to fill every client need that comes across her desk with a candidate that can call that place of business HOME. When she is not hard at work Recruiting, Alana spends her free time attending local family events, trying new eateries and perfecting DIY home projects she found on Pinterest.

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