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Finding a Dream Job can feel a lot like searching for a needle in a haystack. We start by viewing each candidate as an individual, identifying their distinct strengths and guiding them to the right opportunities. We're also big believers in mentoring our candidates and creating long-term relationships. Helping you find your Dream Job is really just the start. We want to help you build a Dream Career!
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Employee Service Center Rep Intermediate - 30941-1
4203 Town Center Boulevard El Dorado Hills, California 95762 | Contract
**CALL CENTER EXPERIENCE IDEAL**
Responds to inquiries of employees or retirees on the phone and by email. Provides consultation to employees and management on basic transaction issues, policies and procedures. Maintains personnel files. Under direct supervision, responds to basic questions
Responsible for assignments that are well defined and standardized in nature.
Receives detailed instructions*Applies defined procedures and policies to complete a variety of routine tasks.
Escalates issues when appropriate Ability to identify issues and with assistance execute corrective action.
General knowledge of applicable policies
Ability to listen and communicate effectively
Experience navigating databases and the internet/intranet to find information
Generally requires one year related experience and/or training.