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Employee Service Center Rep Intermediate - 30941-1

El Dorado Hills, California 95762 | Contract

Job ID: 56257 Position: Human Resources Branch: Rancho Cordova




Responds to inquiries of employees or retirees on the phone and by email. Provides consultation to employees and management on basic transaction issues, policies and procedures. Maintains personnel files. Under direct supervision, responds to basic questions

Responsible for assignments that are well defined and standardized in nature.

Receives detailed instructions*Applies defined procedures and policies to complete a variety of routine tasks.
Escalates issues when appropriate Ability to identify issues and with assistance execute corrective action.
General knowledge of applicable policies
Ability to listen and communicate effectively
Experience navigating databases and the internet/intranet to find information

Generally requires one year related experience and/or training.

Alana Klingman

Alana is a native Huntington Beach resident making the move to Sacramento just a few years ago. She comes with over 15 years of experience in full cycle healthcare recruiting and thoroughly enjoys every aspect of her job. Receiving a new client order and placing a qualified applicant is truly an excitement each and every time. Her goal at the end of every day is to leave a positive impression with everyone she works with including letting the candidates know that she is on their side. She strives to fill every client need that comes across her desk with a candidate that can call that place of business HOME. When she is not hard at work Recruiting, Alana spends her free time attending local family events, trying new eateries and perfecting DIY home projects she found on Pinterest.

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