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Front Office Medical Receptionist

San Rafael, (none selected)

Position: Customer Service

Job Description

Patient Admissions Coordinator - Front Office Reception

Larkspur, CA

Pay $18.00-$22.00/Hour BOE

The Patient Admissions Coordinator serves in a referral, placement, and coordinator role by initiating the patient intake process, working with referral sources, and obtaining necessary medical information in a timely manner, to enhance the patient admissions experience for patients, referral sources, and centers, through timely communication, coordination with all parties involved, as well as providing transparency and visibility to the admissions process.

This position is responsible for receiving and processing requests for patient admission into centers. The Patient Admissions Coordinator also obtains and enters the pertinent patient data into the database in compliance with assigned area.

Essential Functions:

• Serves as the primary contact for the initial administration of patient referrals and admission to Healthcare centers; acts as a liaison with the referral sources, centers, patients, and discharge planners; obtains medical information in a timely manner to ensure an expedited and efficient admissions process to a preferred center location
• Responsible for following the patient admission process according to business practices; communicates to appropriate parties according to the established procedures and in compliance with all regulatory requirements
• Utilizes appropriate systems to ensure accuracy, tracking, and reporting
• Coordinates internally with Intake/Authorizations and Business Development to establish appropriate placement of patients
• Follows up in a timely manner, and escalates urgent needs such as admissions denials from centers or billing groups to management as needed
• Communicates in a timely manner with individual centers based on admissions and prompt scheduling processes
• Collaborates with center staff and other internal departments to effectively to resolve issues impacting a patient’s admissions process
• Recommends updates or changes to the admission criteria, policy, and procedure
• Maintains effective and professional relationships with all referral sources by providing outstanding customer service
• Develops and maintains effective relationships through effective and timely communication
• Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner

Minimum Education & Experience:
• High School Diploma required; Associate’s Degree preferred; and Bachelor’s Degree strongly preferred
• One (1) year of related experience in a fast paced healthcare environment

Any combination of education and experience that would likely provide the required knowledge, skills, and abilities as well as possession of any required licenses or certifications is qualifying

Minimum Knowledge, Skills & Abilities:
• Familiarity with contract and network benefits
• Excellent customer service, communication, organizational and interpersonal skills
• Demonstrates professionalism
• Detail oriented with data entry proficiency
• Working knowledge of standard Office applications
• Ability to adapt to change and support new policies and procedures in a positive manner
• Able to read, write, speak, understand and satisfactorily communicate with others in English in person, over the phone and via email

Meet Your Recruiter

Alana Klingman
Branch Manager

Alana is a native Huntington Beach resident making the move to Sacramento just a few years ago. She comes with over 15 years of experience in full cycle healthcare recruiting and thoroughly enjoys every aspect of her job. Receiving a new client order and placing a qualified applicant is truly an excitement each and every time. Her goal at the end of every day is to leave a positive impression with everyone she works with including letting the candidates know that she is on their side. She strives to fill every client need that comes across her desk with a candidate that can call that place of business HOME. When she is not hard at work Recruiting, Alana spends her free time attending local family events, trying new eateries and perfecting DIY home projects she found on Pinterest.

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