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Health Care Customer Service Rep

Woodland Hills, CA

Position: Customer Service

This is a Customer Service Opportunity with a fortune 500 Healthcare insurance company located in Valencia! This is a great way for you to grow and to expand your knowledge and skills set within healthcare!

Start: 11/04/19

Why this could be a GREAT opportunity for YOU:

  • Paid training is provided!
  • This is a temp to hire opportunity!
  • Great way to get into healthcare industry!

Schedule: Monday - Saturday (8am - 8pm)

**Need to be able to work any 8 hour shift assigned.

 

Job Description:

  • Responds to and resolves various customer inquiries via telephone and correspondence, and resolves claims problems within established production and quality standards.
  • Answers incoming calls and written requests for information from members or providers promptly and accurately.
  • Composes routine and non-routine correspondence to answer member inquiries that require a written response.
  • Coordinates with other departments to ensure timely and appropriate responses.
  • Expedites and resolves complex issues and makes claim adjustments.
  • Educates others on the company's product, providing accurate information and updates to policies and procedures, improving overall customer satisfaction in the process.

Requirements:

  • Great attitude!
  • Verified High School Diploma
  • Pass a background check and drug screen
  • Minimum 1 year customer service experience within past 3 years
  • Commitment to work a 40 hour work week
  • Call center experience is a STRONG plus!

Isabel Bickford
Sourcer

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