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Healthcare Customer Service Representative

Alpharetta, GA

Position: Customer Service

Job Description

SEEKING CUSTOMER SERVICE ASSOCIATE!

This role is supporting the insurance side of the dental industry (insurance experience needed). Great for those looking to get out of the practice and move over to the insurance side.

With a minimum of two years experiences - looking to work on the insurance side of the dental and healthcare industry.

This is your chance to gain experience outside of a patient-facing setting.

What you will be doing:

To respond to incoming calls from Medical providers, beneficiaries and their representatives; track calls on the Provider and Beneficiary Correspondence Tracking System.

Responds to incoming calls from Medical dental Beneficiaries and/ or their representatives concerning general program policies, regional screening appointments, Treatment Authorization Request (TAR) Notifications, complaints; refers callers to Medical providers; reschedules regional screening appointments; refers callers to other agencies or resources. Responds to incoming calls from Medical provider offices regarding program policies/ procedures, claims/ TARs processing, EOB and check inquiries; provides patient history information and office enrollment status. Tracks call information in the Beneficiary or Provider Correspondence Tracking System; completes Referral Variance Log, S/UR Referral Form, etc.

Miscellaneous duties as assigned.

 

Meet Your Recruiter

Alana Klingman
Branch Manager

Alana is a native Huntington Beach resident making the move to Sacramento just a few years ago. She comes with over 15 years of experience in full cycle healthcare recruiting and thoroughly enjoys every aspect of her job. Receiving a new client order and placing a qualified applicant is truly an excitement each and every time. Her goal at the end of every day is to leave a positive impression with everyone she works with including letting the candidates know that she is on their side. She strives to fill every client need that comes across her desk with a candidate that can call that place of business HOME. When she is not hard at work Recruiting, Alana spends her free time attending local family events, trying new eateries and perfecting DIY home projects she found on Pinterest.

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