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Healthcare Member Services Representative

Woodland Hills, CA

Employment Type: Contract Position: Customer Service Branch: Rancho Cordova

Job Description

Wollborg Michelson Recruiting is looking to build a team of Member Services Representatives with a fortune 500 Healthcare insurance company located in Woodland Hills! This is a great opportunity for growth and to expand your knowledge and skills set within healthcare!

**Paid training is provided!

**Needs at least 1 year of customer service experience

**Healthcare experience preferred (not required)

**Call center experience preferred (not required)

Job Description:

  • Responds to and resolves various customer inquiries via telephone and correspondence, and resolves claims problems within established production and quality standards.
  • Answers incoming calls and written requests for information from members or providers promptly and accurately.
  • Composes routine and non-routine correspondence to answer member inquiries that require a written response.
  • Coordinates with other departments to ensure timely and appropriate responses.
  • Expedites and resolves complex issues and makes claim adjustments.
  • Educates others on the company's product, providing accurate information and updates to policies and procedures, improving overall customer satisfaction in the process.


Job Type: Full-time

Salary: $14.00 to $16.00 /hour

Seren Serrano
Recruiting Coordinator

Born and raised in the beautiful foothills of El Dorado County, Seren has spent the last decade living in various states and countries before returning to her native roots in Sacramento. She started her career working on site for a NGO in the nonprofit industry establishing projects and sustainable relief programs in Uganda, East Africa. From there her experience expanded out to working as a Client Relations Manager in a Top 10 National CPA firm and then moved towards HR in the administration of benefits and insurance. She first worked in recruiting at Sutter Health and gained a passion for the opportunities that this industry has to offer while focusing on process improvement and project management. The best part of recruiting for Seren is finding great candidates and connecting them with a position that will not only fulfill their professional needs but also enable them to provide for their families and their future.

In her spare time Seren enjoys going to the movies, participating in outdoor sports like rock climbing, mountain biking and trail running, and hiking with her husband and two dogs; a Black Labrador named Penny and a Jack Russell Terrier named Buster. They are expecting their first child in December and can’t wait to take their baby boy on hikes with the family!

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