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Help Desk

Mountain View, CA

Position: Information Technology

Position:                                   HelpDesk

Pay rate:                                   $34.28 per hour 

Duration of assignment:              3 Months

Office location:                           Mountain View

 

Duties

  • Ensure the highest levels of customer service in a collaborative environment having a keen focus on helping people resolve issues and problems, with security being the number one priority without causing blockers or reduced productivity
  • Install and configure computer hardware, software, systems, networks, printers
  • Install software and perform custom configuration on systems
  • Follow internal asset and inventory management processes for all IT hardware and software
  • Collaborate on corporate wide initiatives as the IT Service Desk subject matter expertise
  • Identify and research routine technical problems that are of medium complexity and follow through to solutions
  • Provide 24x7 on-call support within the team's rotation 

 

Qualifications

  • Experience working in a fast paced customer service environment, preferably within a technical organization
  • Experience in supporting and troubleshooting macOS and/or Windows platforms
  • Experience supporting and troubleshooting Android and/or iOS platforms
  • Experience with the setup and configuration of end-user desktop and laptop computer hardware, software, printers, phones, cell phones and peripherals
  • Experience supporting cloud based collaboration services such as Facebook Workplace, Google Suite, Salesforce, Slack, Zoom, etc.
  • Previous experience working in a HelpDesk environment at a fast-paced start-up is a plus!

 

Gina Quesada
Sr. Recruiter

Gina joined Wollborg Michelson in 2019. She comes with over 20 years of Recruiting experience with both Staffing and Corporate Recruiting. She has helped employee’s at all levels in numerous markets. Gina gained an interest for the recruiting field when she accepted a Receptionist position with a staffing company in the Silicon Valley early in her career. She learned she had a knack for recruiting and was promoted several times until ultimately she became the Branch Manager. Gina offers a diverse background and has spent the bulk of her career in the Master Vendor office at the Lawrence Livermore National Laboratory, where she gained experience in government contracting.

Enjoying the challenge of making a perfect match and thriving on filling difficult positions are some of factors that Gina loves about recruiting. She finds it rewarding because she loves being able to make a difference in the success of both her candidates and her clients!

Gina is a Bay Area native. When she isn’t recruiting, she enjoys spending time with her friends and family. 

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