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IT Help Desk

Phoenix, CA

Position: Information Technology

Job Description

Finding a Dream Job can feel a lot like searching for a needle in a haystack. We start by viewing each candidate as an individual, identifying their distinct strengths and guiding them to the right opportunities. We're also big believers in mentoring our candidates and creating long-term relationships. Helping you find your Dream Job is really just the start. We at Wollborg Michelson want to help you build a Dream Career!

Position: HelpDesk

Duration of assignment: 3 Months

Office location: Phoenix, Arizona

Shift: 6pm-3am (4- 10 hour days, Sunday-Thursday)

We need some very savvy go-getters to help our end users with all of their technology problems. We are looking to build a team of Service Associates responsible for first level problem determination, incident reporting, problem resolution, and problem escalation. Duties

  • Ensure the highest levels of customer service in a collaborative environment having a keen focus on helping people resolve issues and problems, with security being the number one priority without causing blockers or reduced productivity
  • Install and configure computer hardware, software, systems, networks, printers
  • Install software and perform custom configuration on systems
  • Follow internal asset and inventory management processes for all IT hardware and software
  • Collaborate on corporate wide initiatives as the IT Service Desk subject matter expertise
  • Identify and research routine technical problems that are of medium complexity and follow through to solutions
  • Provide 24x7 on-call support within the team's rotation

Qualifications

  • Experience working in a fast paced customer service environment, preferably within a technical organization
  • Experience in supporting and troubleshooting macOS and/or Windows platforms
  • Experience supporting and troubleshooting Android and/or iOS platforms
  • Experience with the setup and configuration of end-user desktop and laptop computer hardware, software, printers, phones, cell phones and peripherals
  • Experience supporting cloud based collaboration services such as Facebook Workplace, Google Suite, Salesforce, Slack, Zoom, etc.
  • Previous experience working in a HelpDesk environment at a fast-paced start-up is a plus!

Job Type: Full-time/ Grave shift

Meet Your Recruiter

Tarah Dionisio
Recruiter

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