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LOA Specialist 1

Phoenix, Arizona 85027 | Contract

Job ID: 56715 Position: Human Resources Branch: Phoenix
Excellent opportunity to enter into an already large and still expanding company in NW Phoenix! The Leave of Absence Coordinator is responsible the accurate processing of all tasks necessary to provide employees with accurate LOA records.
  • Intake incoming calls from employees regarding new and existing LOA claims
  • Document new and existing claims within the case management system
  • Maintain and respond timely to incoming written requests via email, fax, and case management system
  • Provide administrative support to LOA Administrators in the creation and maintenance of employee files
  • Provide guidance in interpreting leave policies, federal and state leave laws & leaves covered under a collective bargaining agreement for employees, managers and HR team.
  • Develop and send applicable letters to employees detailing the status of their leave application and leave implications (pay, benefits, return to work, etc.).
  • Maintain and audit records of employees on leaves of absence.
  • Instruct timekeepers on appropriate time reporting during leaves utilizing applicable policies.
  • Create and maintain LOA reports
  • Partner with LOA Administrator on various leave issues and concerns.
  • Participate in various leave projects as assigned.
  • Complete follow-up calls with employees as they transition back to work



Education Level: Associates degree preferable in Human Resources, or related field.

Experience Level:

One or more years LOA experience in a large organization. One or more years of a payroll or human resources operation.

Skills and Experiences:
  • Knowledge of PeopleSoft HRMS application or similar software.
  • Knowledge of State and Federal Laws, HR and Benefits.
  • Working knowledge of leave management systems.
  • Good communication skills, both oral and written, to have the appropriate level of interaction with customers interpreting policies, procedures and technical applications.
  • Proven team player with excellent customer service skills.
  • Must be able to manage confidential information.
  • Good judgment and decision-making skills to ensure all tasks are performed timely, legally and ethically.


  • Sits for extended periods of time.
  • Bending, stooping and twisting required periodically.
  • Uses calculators, keyboards, telephone, and other office equipment in the course of normal workday.
  • Workday is fast paced.

Heidi Fausel
Branch Manager

Originally from Texas (and fortunately / unfortunately still a Cowboys fan), Heidi has been involved with recruiting since 1992. She was recruited by Wollborg Michelson to open their new Phoenix division as business began to rapidly expand. Her philosophy for recruiting is focusing more on the “gray” of the resume vs. the “black and white”. She looks for what’s not on the resume just as much as she looks for what is on it. The reality is, employees tend to leave a company due to the culture or environment. She strives to find the personality aspect that is so important in making sure an employee is viewing the position as a career, not simply a job. You will find that she will ask her clients as many questions regarding the culture of the company as she does the job requirements. Skills can be trained; it’s that right personality she’s after. In her “off” time, Heidi is the Founder and CEO (Chief Elf Officer) of Christmas Milk® Brands eggnog. A seasonal beverage she created after she and her husband adopted the first of what ended up being four children out of the foster care system (there’s a wonderful story behind the name). She is an advocate of adoption through the foster care system and donates a portion of profits each year from her Christmas Milk® sales to help more children in foster care find their forever home. When she’s not spending time with her family, she’s spending time with her “4-legged” family as she also has 5 rescue dogs. Let’s just say Heidi is good at multi-tasking.

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