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Member Services Experts Needed! (Nov 2020 Start)

El Dorado Hills, CA

Position: Customer Service

Job Description

These roles are Temp to Hire, starting out fully remote working from home! Please read through the details and apply with your updated resume!

  • Fully Remote working from home (must be local to El Dorado Hills, CA)
  • Job Type: Contract to Hire! (the perfect way to get your foot in the door!)
  • Start Date: November 2020

ABOUT THE POSITION:

  • As a Customer Care Representative (CCR), you are in charge of upholding our mission of providing service worthy of our family and friends.
  • Our priority is for our members to experience the utmost care and compassion by conveying empathy and resolving all issues and helping them get back to enjoying their lives as quickly and effortlessly as possible.
  • You are empowered to provide members with peace of mind that their current issue is resolved and that none are on the horizon.

Job Duties:

  • Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner
  • Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
  • Provide assistance to members and/or providers regarding website registration and navigation
  • Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
  • Process written customer correspondence and provide the appropriate level of timely follow-up
  • May coordinate member transportation and make referrals to other departments as appropriate
  • Maintain performance and quality standards based on established call center metrics including turn-around times

Education:

  • Must have high school diploma or equivalent

Please apply with your updated resume to be considered!

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

 

Meet Your Recruiter

Maryssa DeVille
Recruiting Sourcer

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