Patient Experience Specialist/Patient Satisfaction Specialist

Mountain View, CA

Position: Healthcare

Job Description

Seeking someone who has worked in patient crisis or Emergency Dispatch to fill a need we have for a Patient Experience Specialist role with our healthcare facility

Must have at least an AA degree

Mountain View, CA

Essential business - you will need to work onsite

 

Job Description:

The Patient Experience Representative is dedicated to promote the highest quality of hospitality and patient/guest satisfaction. The Representative functions as a resource and a liaison between the patient and their family, the hospital, and the community it serves; ensures patient rights are respected, promotes a culture of safety, and provides a channel for problem mediation and resolution to promote the highest quality of care and customer satisfaction. The Representative is a conduit for feedback to management staff on employee and/or physician performance issues related to patient satisfaction.

 

Qualifications:

  • Associate’s degree; Bachelor’s degree or Hospitality training preferred.
  • Minimum two years’ experience involving patient interaction and satisfaction.
  • Knowledge of medical terminology, hospital systems, operations, locations and departments relating to patient care and progression.
  • Ability to understand and develop knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare/Medicaid regulations
  • Ability to comprehend and discuss patient’s medical care and nursing care with physicians, nurses and other healthcare professionals in order to assess patient grievances
  • Ability to speak and write effectively
  • Ability to maintain confidentiality of sensitive verbal and written information
  • Demonstrated ability to prioritize a large number of simultaneous, complex situations and complete them within reasonable time frames Proficiency with Windows-based office software, computers and operating systems

Meet Your Recruiter

Alana Klingman
Branch Manager

Alana is a native Huntington Beach resident making the move to Sacramento just a few years ago. She comes with over 15 years of experience in full cycle healthcare recruiting and thoroughly enjoys every aspect of her job. Receiving a new client order and placing a qualified applicant is truly an excitement each and every time. Her goal at the end of every day is to leave a positive impression with everyone she works with including letting the candidates know that she is on their side. She strives to fill every client need that comes across her desk with a candidate that can call that place of business HOME. When she is not hard at work Recruiting, Alana spends her free time attending local family events, trying new eateries and perfecting DIY home projects she found on Pinterest.

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