Patient Experience Specialist/Patient Satisfaction Specialist

Seeking someone who has worked in patient crisis or Emergency Dispatch to fill a need we have for a Patient Experience Specialist role with our healthcare facility

Must have at least an AA degree

Mountain View, CA

Essential business - you will need to work onsite

Job Description:

The Patient Experience Representative is dedicated to promote the highest quality of hospitality and patient/guest satisfaction. The Representative functions as a resource and a liaison between the patient and their family, the hospital, and the community it serves; ensures patient rights are respected, promotes a culture of safety, and provides a channel for problem mediation and resolution to promote the highest quality of care and customer satisfaction. The Representative is a conduit for feedback to management staff on employee and/or physician performance issues related to patient satisfaction.

Qualifications:

• Associate’s degree; Bachelor’s degree or Hospitality training preferred.
• Minimum two years’ experience involving patient interaction and satisfaction.
• Knowledge of medical terminology, hospital systems, operations, locations and departments relating to patient care and progression.
• Ability to understand and develop knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare/Medicaid regulations
• Ability to comprehend and discuss patient’s medical care and nursing care with physicians, nurses and other healthcare professionals in order to assess patient grievances
• Ability to speak and write effectively
• Ability to maintain confidentiality of sensitive verbal and written information
• Demonstrated ability to prioritize a large number of simultaneous, complex situations and complete them within reasonable time frames Proficiency with Windows-based office software, computers and operating systems