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Patient Service Representative

Mountain View, CA

Position: Customer Service

Job Description

PATIENT SERVICE REPRESENTATIVE

We are looking for a Patient Services Representative to work in Mountain View, CA

The Patient Services Representative provide effective and efficient front office services to patient; coordinate internal and external clinic phone communication among staff, patient, and provider; accurately collect record and ensure distribution to appropriate staff via computer and/or manual systems; administer co-pay collection from patient; perform clerical, scheduling, and record activities in support of patients and staff.

 

In this position you will:

  • Greet and check-in patients and visitors in a friendly, courteous manner in person and on the phone; direct flow of patients and calls.
  • Collect and verify accurate and complete demographic information from patient or family member. Accurately enter all data into the information system and update established patient files as necessary.
  • Ensure proper referrals and authorizations are in place at time of check in.
  • Perform screening function with patients to determine appropriate staff/departments to best meet patient needs and refer appropriately.
  • Oversee the processing of all clerical records and information for clinic patients including cashiering, encounter forms, patient charts, etc.
  • Provide information to patients regarding financial policies, registration requirements, etc

Qualifications:

Required qualifications for this position include:

  • High School Diploma (Associates degree preferred) - Required
  • Minimum 2 years medical office or medical insurance experience - Required

Preferred qualifications for this position include:

  • Electronic Medical Records (EMR) experience.
  • Previous experience in a healthcare setting.

Meet Your Recruiter

Alana Klingman
Branch Manager

Alana is a native Huntington Beach resident making the move to Sacramento just a few years ago. She comes with over 15 years of experience in full cycle healthcare recruiting and thoroughly enjoys every aspect of her job. Receiving a new client order and placing a qualified applicant is truly an excitement each and every time. Her goal at the end of every day is to leave a positive impression with everyone she works with including letting the candidates know that she is on their side. She strives to fill every client need that comes across her desk with a candidate that can call that place of business HOME. When she is not hard at work Recruiting, Alana spends her free time attending local family events, trying new eateries and perfecting DIY home projects she found on Pinterest.

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