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Quality Assurance Analyst

Upper Allen Township, PA 17055 | Contract

Job ID: 57120 Position: Administrative/Clerical/Support Branch: Rancho Cordova


Wollborg Michelson is currently looking for a full time QUALITY ASSURANCE ANALYST  to support a large healthcare company in the Upper Allen Township area.

This individual will be reviewing contracts and working in excel to ensure accuracy and quality from the group setup and configuration team. Candidates should have a good eye for detail, accuracy, and data entry.

  • Reviewing and analyzing group and system parameter tables for accuracy of all new groups, group renewals and group benefit changes;
  • Maintaining department tracking logs and preparing routine monthly, quarterly and yearly audit reports;
  • Preparing special analyses and reporting, as needed;
  • Recommending changes that would improve quality and increase customer service;
  • Synthesizes complex or diverse information;
  • Identifies underlying root causes of problems;
  • Uses intuition and experience to analyze data;
  • Identifies data relationships and dependency;
  • Expresses ideas and thoughts in written form;
  • Works collaboratively with others to identify possible solutions;
  • Respects the confidentiality of sensitive information;
  • Identifies gaps between customer needs and performance;
  • Shares innovative ideas;
  • Meets customer service expectations and requirements;
  • Cross-training on other divisional functions as needed

  • Excellent MS Excel
  • Prove experience in validating data

Job Type: Full-time

Salary: $16.00 /hour

Alana Klingman
Recruiting Manager

Alana is a native Huntington Beach resident making the move to Sacramento just a few years ago. She comes with over 15 years of experience in full cycle healthcare recruiting and thoroughly enjoys every aspect of her job. Receiving a new client order and placing a qualified applicant is truly an excitement each and every time. Her goal at the end of every day is to leave a positive impression with everyone she works with including letting the candidates know that she is on their side. She strives to fill every client need that comes across her desk with a candidate that can call that place of business HOME. When she is not hard at work Recruiting, Alana spends her free time attending local family events, trying new eateries and perfecting DIY home projects she found on Pinterest.

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