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Quality Assurance Analyst
Upper Allen Township, PA 17055 | Contract
FIND YOUR DREAM JOB
Wollborg Michelson is currently looking for a full time QUALITY ASSURANCE ANALYST to support a large healthcare company in the Upper Allen Township area.
This individual will be reviewing contracts and working in excel to ensure accuracy and quality from the group setup and configuration team. Candidates should have a good eye for detail, accuracy, and data entry.
- Reviewing and analyzing group and system parameter tables for accuracy of all new groups, group renewals and group benefit changes;
- Maintaining department tracking logs and preparing routine monthly, quarterly and yearly audit reports;
- Preparing special analyses and reporting, as needed;
- Recommending changes that would improve quality and increase customer service;
- Synthesizes complex or diverse information;
- Identifies underlying root causes of problems;
- Uses intuition and experience to analyze data;
- Identifies data relationships and dependency;
- Expresses ideas and thoughts in written form;
- Works collaboratively with others to identify possible solutions;
- Respects the confidentiality of sensitive information;
- Identifies gaps between customer needs and performance;
- Shares innovative ideas;
- Meets customer service expectations and requirements;
- Cross-training on other divisional functions as needed
- Excellent MS Excel
- Prove experience in validating data
Job Type: Full-time
Salary: $16.00 /hour