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Registered Nurse Case Manager

Woodland Hills, CA

Position: Healthcare Branch: Rancho Cordova

The Case Manager is responsible for the coordination of care and services on behalf of Members. The Case Manager effectively collaborates directly with the Member, Member's Family, and Interdisciplinary Care Team to achieve consensus and promote positive Member health outcomes through the assessment, planning, implementation and evaluation of the Member’s Care Plan. The Case Manager identifies gaps in care and coordinates the available resources required to meet the Member's health care needs through clear communication and advocacy that aims to promote quality cost-effective interventions based on medical necessity and compliance with the Member’s Health Plan.


• Works with Members and their families to understand the illness or injury and collaborates to develop individualized care plans with healthcare goals that aim to produce the best health outcomes for the Member.

• Develops and implements Member centric interventions based on accurate assessments of the Member’s physical, functional, behavioral, and social needs, and current or proposed treatment plans in accordance with evidence based and clinical practice guidelines.

• Demonstrates sound clinical judgment and independent analysis to identify and navigate barriers that may prevent Members from achieving their healthcare goals.

• Applies detailed knowledge of Blue Shield’s established medical and departmental policies, clinical practice guidelines, community resources, and contractual and community care standards.

• Works with medical groups and individual providers to ensure continuity of care and implement effective discharge planning activities appropriate for the member’s needs.

Education and Credentials
• Current, Active, Unrestricted California Registered Nurse License required
• Bachelor of Science in Nursing or advanced degree preferred.
• Certified Case Manager (CCM) preferred or obtained within two years of hire.

• Requires 5-7 years of nursing experience, health care, or related field, with 3 years managed care experience preferred.
• Demonstrated competence in Case Management in accordance with CMSA Standards of Practice for Case Management.
• Demonstrated ability to independently assess, evaluate, and interpret clinical information and care planning.
• Understanding of community resources, treatment options, home health, funding sources and special programs.
• Knowledge of evidenced based clinical practice guidelines particularly for chronic conditions.
• Knowledge of Prior Authorization, Utilization Management, levels of care, and length of stay criteria preferred.
• Knowledge of regulatory/accreditation standards desirable (URAC, NCQA, DMHC, CMSA).

• Strong written and verbal communication skills with ability to advocate and negotiate on behalf of the Member. Bilingual preferred.
• Strong clinical documentation skills, independent problem identification and resolution skills.
• Ability to work with minimal supervision and demonstrate professional judgment and critical thinking when advocating for medical necessity that promotes quality, cost-effective care.
• Demonstrates cultural competence and understanding and respect for the beliefs, value systems, and decisions of the Member.
• Understanding of the Member’s right to self-determination as it relates to the ethical principle of autonomy.
• Proficient in software programs including Microsoft Office (Word/Outlook/Excel).

Alana Klingman
Strategic Accounts Recruiting Manager

Alana is a native Huntington Beach resident making the move to Sacramento just a few years ago. She comes with over 15 years of experience in full cycle healthcare recruiting and thoroughly enjoys every aspect of her job. Receiving a new client order and placing a qualified applicant is truly an excitement each and every time. Her goal at the end of every day is to leave a positive impression with everyone she works with including letting the candidates know that she is on their side. She strives to fill every client need that comes across her desk with a candidate that can call that place of business HOME. When she is not hard at work Recruiting, Alana spends her free time attending local family events, trying new eateries and perfecting DIY home projects she found on Pinterest.

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