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Sales Support- Customer Service (Great for Recent Chemistry and Bio Grads)

San Carlos, CA 94070

Employment Type: Direct Hire Position: Biotechnology/Pharmaceuticals Job Number: 6000191

Job Description

Our client is a well-established West Coast, distributor of chemicals, ingredients, and raw materials for the personal care, nutritional, industrial, agricultural and food industries. If you see an ingredient named on a box, bottle, can or package label, they probably sell it.

Your role would be to:

  • Assist the Account Management team to support clients and their orders.
  • Assist the Account Management team with leads and quotes.
  • Extensive work taking orders, entering and tracking them in our computer system.
  • Deliver extraordinary customer care by providing documentation and resolving client issues efficiently and effectively.
  • Follow up on client feedback and monitor and respond to emails and phone calls.

 

 

 

Job Requirements

Qualifications:

  • Bachelor’s Degree + two (2) years previous sales support and customer support experience, or
  • Associate’s degree and five plus (5+) years previous successful customer service and sales support experience.
  • Exceptional management of details, of multiple tasks and time constraints.
  • Excellent listening and communication (oral and written) skills.
  • Professional appearance and conducts themselves in a professional manner at all times
  • Personable, confident, patient, polite, is tactful and diplomatic when dealing with difficult situations and/or customers.
  • Passionate about customer satisfaction and teamwork & expects excellence from self and others.
  • Comfortable working in a fast-paced environment.
  • Must possess basic office and math skills, as well as, highly proficient computer skills.

Meet Your Recruiter

Heather Keller
Vice President of Operations

Heather has over twelve years of pharmaceutical and medical device staffing and consulting experience gained from roles with global staffing and professional services firms. Heather's focus is on strengthening client relationships to become a trusted partner and talent advisor. Heather’s expertise includes developing creative and efficient sourcing and recruitment processes, uncovering channels of top talent for hard to fill roles and optimizing organizational design in order to deliver top talent to clients. Prior to joining the staffing industry, she conducted biomedical research and conducted drug target validation studies. Heather has a bachelor of science in Biological Sciences from UC Davis with an emphasis in Neurobiology, Physiology and Behavior.

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