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Sales Support Coordinator

Woodland Hills, CA 91367

Position: Administrative/Clerical/Support Branch: Rancho Cordova


Woodland Hills, CA

Pay $18.00-$21.00 (BOE)


Required Skills:

High School Diploma or GED

Lead Management Reporting - Via Excel

Manage multiple systems (Shieldlink, Reports, etc..)

2 Years Sales Support or Service experience in healthcare or related industry


The Service Coordinator is a member of the Service Response Team and responsible for successfully resolving issues and questions from producers and employers. The Service Coordinator is an extended team member of the sales team and works on a regular basis with assigned sales teams and producers. This position reports into the sales organization. Main responsibilities include Producer and Employer support and issue tracking collection. The Service Coordinator is principally in the office and may be called to serve as backup for the Field Service Representative. This position is a great opportunity for someone to develop skills and knowledge in serving producers, employer groups, and internal teams. The Service Response Team (SRT) also collects and identifies issue trend information to facilitate sustainable improvements to internal processes.

• Bachelor’s degree – Preferred

• Active life license and continuing education to support the license – Not required

• Strong computer skills including MS Office and sales force automation/CRM tools

Typically requires a minimum of 2 years of relevant sales support or service experience in healthcare or related industry.

Alana Klingman
Strategic Accounts Recruiting Manager

Alana is a native Huntington Beach resident making the move to Sacramento just a few years ago. She comes with over 15 years of experience in full cycle healthcare recruiting and thoroughly enjoys every aspect of her job. Receiving a new client order and placing a qualified applicant is truly an excitement each and every time. Her goal at the end of every day is to leave a positive impression with everyone she works with including letting the candidates know that she is on their side. She strives to fill every client need that comes across her desk with a candidate that can call that place of business HOME. When she is not hard at work Recruiting, Alana spends her free time attending local family events, trying new eateries and perfecting DIY home projects she found on Pinterest.

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