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Senior Technical Support Engineer, Microsoft

Livermore, CA

Position: Information Technology

Senior Technical Support Engineer (Microsoft)


Location: Livermore, CA


Travel:  Required at times is required to customer sites throughout California on scheduled basis. Role is based in office Monday – Friday with most work being completed remotely.


This role is on the engineering team and reports to the Technical Support Manager. This is a hands-on trouble-shooting opportunity for a versatile candidate to develop and work on small to large scale business environments. A strong understanding of Microsoft Operation Systems, Microsoft applications, manufacturer best practices and documentation skills are required. You’ll coordinate across multiple internal and external partners and work primarily with technical subject matter experts, network architects and subcontractors.


Core Responsibilities:


  • Troubleshoots and supports technology for networks, data centers and communication systems
  • Acts as a mentor and provides guidance, training and support to interns, engineers and technicians
  • Maintains open and professional communication with customers and employees at all times
  • Maintains accurate time tracking in accordance with our procedures
  • Performs adds, moves and changes to internal systems and technology
  • Generates and accurately maintains server applications and systems documentation
  •  Ensures customer systems under contract are fully supported
  • Conducts trainings on various applications
  • Assists in maintaining and monitoring corporate infrastructure

Education & Experience Requirements:

  • Degree in telecommunications, science or engineering
  • 5 years’ experience in technical engineering environment and/or design
  • MCITP certification required


Technical Qualifications:

  • 5 years of hands-On Microsoft Based System installation, troubleshooting, and migration skills including:
    • Office 365 / Exchange Servers
    • Active Directory
    • Azure Cloud Services
    • One Drive
    • Powershell/Scripting
    • Hyper-V
    • Microsoft Clustering
    • DHCP
    • DNS
    • IIS
    • Radius / NPS
    • Group Policy
    • ACL / File Permission
    • File / Print Services
    • SQL Server
    • SharePoint Server
    • Microsoft SCCM
    • ADFS/Single Sign On
    • Client Operations / Endpoints
    • Server Upgrades / Migrations
    • Operating System / Application Updates
  • Hands-on knowledge with email filtering technology
    • Barracuda Spam Filter
    • Office 365
    • Proof Point
    • Iron Port
  • Hands-on knowledge with various backup software technologies
  • Hands on knowledge with VMware and Hyper-V
  • Professional communication skills – both written and verbal
  • Ability to meet deadlines, work under pressure and multi-task
  • Ability to read and understand technical documents (safety rules, maintenance instructions and procedure manuals) and pass related examinations
  • Working knowledge of Microsoft Office Suite programs (Word, Excel, Outlook, PowerPoint)
  • Ability to quickly learn and apply evolving technologies
  • Troubleshoot, identify, correct and provide root cause analysis of technical issues
  • Ability to identify and resolve customer service problems including the ability to escalate the issue to a higher level when necessary
  • Strong analytical and problem-solving skills
  • Strong time management skills including ability to prioritize activities effectively
  • Strong organizational skills
  • Firm understanding and working knowledge of the technology and installation requirements for networks, data centers and communication systems


Other Requirement:

  • Valid California Driver’s License with a good driving record


Wollborg Michelson is an Equal Opportunity Employer 

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