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Service Desk Analyst - Graveyard Shift

Phoenix, AZ

Position: Information Technology

Job Description


6:00pm-3:00am - Sun - Thurs

About the role

We need some very savvy go-getters to help our end users with all of their technology problems.  We are looking to build a team of Service Associates responsible for first level problem determination, incident reporting, problem resolution, and problem escalation.

This role is based in Phoenix, AZ and will report to the Service Desk Manager.


What you will do

      Image, setup, configure and deploy equipment for new hires, contractors and existing employees

      Asset and inventory management all IT hardware and software

      Troubleshoot end user technical issues via phone, chat, email or walk-ups

      Provide 24x7 support

      Ensure the highest level of customer service

      Maintain a balanced focus on security and efficiency and keep company values at the forefront of all decisions

      Be a client advocate by seeking to identify common issues, working within the business to eliminate future occurrences, and educating clients with helpful hints or business based best practices

      Accurately log all Service Desk tickets and work efforts using the defined tracking software



      Experience working in a fast paced customer service environment, preferably within a technical organization

      Experience supporting and troubleshooting macOS, Windows, Linux, ChromeOS, Android and/or iOS platforms

      Experience with the setup and configuration of end-user desktop and laptop computer hardware, software, printers, phones, cell phones and peripherals

      Experience with Chrome and SaaS applications such as Google Suite, Salesforce, Slack, Jira, Zoom, etc.

      Ability to work independently and with minimal supervision

      Experience providing excellent customer service through strong written and verbal communication skills


Nice To Haves

        Previous experience working in a HelpDesk environment at a fast-paced start-up

Meet Your Recruiter

Alana Klingman
Branch Manager

Alana is a native Huntington Beach resident making the move to Sacramento just a few years ago. She comes with over 15 years of experience in full cycle healthcare recruiting and thoroughly enjoys every aspect of her job. Receiving a new client order and placing a qualified applicant is truly an excitement each and every time. Her goal at the end of every day is to leave a positive impression with everyone she works with including letting the candidates know that she is on their side. She strives to fill every client need that comes across her desk with a candidate that can call that place of business HOME. When she is not hard at work Recruiting, Alana spends her free time attending local family events, trying new eateries and perfecting DIY home projects she found on Pinterest.

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