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Service Desk Analyst - Graveyard Shift
SERVICE DESK ANALYST
6:00pm-3:00am - Sun - Thurs
About the role
We need some very savvy go-getters to help our end users with all of their technology problems. We are looking to build a team of Service Associates responsible for first level problem determination, incident reporting, problem resolution, and problem escalation.
This role is based in Phoenix, AZ and will report to the Service Desk Manager.
What you will do
Image, setup, configure and deploy equipment for new hires, contractors and existing employees
Asset and inventory management all IT hardware and software
Troubleshoot end user technical issues via phone, chat, email or walk-ups
Provide 24x7 support
Ensure the highest level of customer service
Maintain a balanced focus on security and efficiency and keep company values at the forefront of all decisions
Be a client advocate by seeking to identify common issues, working within the business to eliminate future occurrences, and educating clients with helpful hints or business based best practices
Accurately log all Service Desk tickets and work efforts using the defined tracking software
Experience working in a fast paced customer service environment, preferably within a technical organization
Experience supporting and troubleshooting macOS, Windows, Linux, ChromeOS, Android and/or iOS platforms
Experience with the setup and configuration of end-user desktop and laptop computer hardware, software, printers, phones, cell phones and peripherals
Experience with Chrome and SaaS applications such as Google Suite, Salesforce, Slack, Jira, Zoom, etc.
Ability to work independently and with minimal supervision
Experience providing excellent customer service through strong written and verbal communication skills
Nice To Haves
Previous experience working in a HelpDesk environment at a fast-paced start-up