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Service Desk Associate/MacOS Specialist

San Francisco, CA

Position: Customer Service

Job Description

Job Description
Position: HelpDesk
Pay rate: $23-$26/HR, DOE
Office location: San Francisco, CA
Remote: Yes (Temporarily)

We need some very savvy go-getters to help our end users with all of their technology problems. We are looking to build a team of Service Associates responsible for first level problem determination, incident reporting, problem resolution, and problem escalation.

Qualifications

  • Okta, GSuite, Zoom, Slack and JIRA experience is REQUIRED!
  • Ticketing system, ITIL model
  • Experience supporting cloud based collaboration services such as Facebook Workplace, Google Suite, Salesforce, Slack, Zoom, etc.
  • Experience working in a fast paced customer service environment, preferably within a technical organization
  • Experience in supporting and troubleshooting macOS and/or Windows platforms
  • Experience supporting and troubleshooting Android and/or iOS platforms
  • Experience with the setup and configuration of end-user desktop and laptop computer hardware, software, printers, phones, cell phones and peripherals
  • Previous experience working in a HelpDesk environment at a fast-paced start-up is a plus!

Duties

  • Ensure the highest levels of customer service in a collaborative environment having a keen focus on helping people resolve issues and problems, with security being the number one priority without causing blockers or reduced productivity
  • Install and configure computer hardware, software, systems, networks, printers
  • Install software and perform custom configuration on systems
  • Follow internal asset and inventory management processes for all IT hardware and software
  • Collaborate on corporate wide initiatives as the IT Service Desk subject matter expertise
  • Identify and research routine technical problems that are of medium complexity and follow through to solutions
  • Provide 24x7 on-call support within the team's rotation

Meet Your Recruiter

Tarah Dionisio
Recruiter

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