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Sr. Billing & Reconciliation Specialist
100 First Street San Francisco, CA 94105
* This position is responsible for tracking and performing simple premium reconciliations for payment received against invoice amount billed; analyzing premium back up to payment received, to billed invoice amount; resolving outstanding balances through documented findings; and making sound business decisions for account resolution while delivering superior customer service in support of corporate and enterprise goals. Performs billing and reconciliation activities for pay as billed and non complex groups utilizing payment received, premium back up supplied active enrollment and invoice billed. Ensures departmental goals that support division objectives are met. Works effectively with Account Services, Sales, Eligibility, Accounting and other Departments to identify issues and ensure timely and accurate invoicing for group implementation and resolving customer concerns as required related to billing and reconciliation issues. Actively participates in departmental or enterprise projects as required. Performs miscellaneous duties as assigned.
* High school diploma and two years of basic accounting experience or two years successful related work experience. Customer service experience related to billing and reconciliation preferred. Good analytical, problem solving, organizational and multi-tasking skills. Detail oriented, flexible and creative. Ability to prioritize work and establish, understand and follow work rules and procedures, and take action to improve existing processes. Ability to confront difficult situations and make appropriate and timely decisions. Ability to follow-up on commitments on a timely basis, adhere to deadlines, and be a strong team player.