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Customer Service Representative (Part-Time)

Phoenix, AZ

Employment Type: Contract To Hire

Job Description

Are you looking for a PART TIME Customer Service position?


Look no further, we have what you've been looking for! Apply today!



  • $18 an hour
  • 6 month Contract to hire
  • 1+ year of Call Center Experience is REQUIRED

Job Details:

This is a highly specialized customer service position with an emphasis on excellence, privacy, compliance and versatility within the health insurance industry. The position will identify, research, process, resolve and respond to customer inquiries and correspondence via telephone, written communication and/or in person.

Scope of the position includes accountabilities that support the following programs:

  • Utilization Management
  • Member Relations
  • Network Management.

Essential Functions

  • Identify, research, process, resolve and respond to customer inquiries and correspondence via telephone, written communication and/or in person.
  • Answer a diverse and high volume of health insurance related customer calls and correspondence on a daily basis.
  • Meet quality, quantity and timeliness standards to achieve individual and department performance goals as defined within the department guidelines.
  • Explain to customers a variety of information concerning the organization’s services, including but not limited to, contract benefits, changes in coverage, eligibility, claims, programs, provider networks, etc.
  • Consult and coordinate with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries.
  • Document and record facts in regard to inquiries and correspondence by updating files and system.
  • Demonstrate and maintain current working knowledge of the required systems, procedures, forms and manuals.
  • Utilization Management-related accountabilities for FEP staff include:
  • Review of healthcare service requests for completeness of information
  • Collection and/or transfer of non-clinical data
  • Utilization Management-related accountabilities for Provider Assistance staff include:
  • Review of healthcare service requests for completeness of information
  • Collection and/or transfer of non-clinical data
  • Collection of defined clinical data using structured scripts or tools
  • Activities that do not require interpretation of clinical information or decisions regarding utilization of any clinical criteria for handling of a request for healthcare services or treatment
  • Travel may be required for employees in regional offices
  • The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
  • Perform all other duties as assigned.

Required Work Experience

  • 1 years of experience in claims examination, health insurance, customer service, call center, medical office, or other healthcare-related fieldRequired Education
  • High-School Diploma or GED in general field of study

Required Job Skills

  • Intermediate skill in use of office equipment, including copiers, fax machines, scanner and telephones
  • Type 30 to 35 words per minute with 5% error rate or less
  • Intermediate PC proficiency
  • Advanced bilingual (Spanish/English) skill in verbal communication - Mi Consejero Azul only
  • Intermediate bilingual (Spanish/English) skill in written communication - Mi Consejero Azul only

Required Professional Competencies

  • Maintain confidentiality and privacy
  • Practice interpersonal and active listening to achieve high customer satisfaction
  • Compose and dictate a variety of business correspondence
  • Interpret and translate policies, procedures, programs and guidelines
  • Capable of investigative and analytical research
  • Navigate, gather, input and maintain data records in multiple system applications
  • Follow and accept instruction and direction
  • Establish and maintain working relationships in a collaborative team environment

Don't Wait! Apply now! The company is hiring people to being working immediately. Let's get you that new CAREER you've been looking for in 2022!

Wollborg Michelson Recruiting does require all applicants to be able to provide proof that they are fully vaccinated from COVID prior to their start date, unless otherwise prohibited by law.
Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one’s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one’s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.


Meet Your Recruiter

Binasa Mesic

  • Recruiter - Phoenix
  • 602-609-3885
Binasa started her career in the recruiting industry in 2017. It wasn’t long before she realized that this was her passion. Binasa enjoys building relationships with her clients and candidates. She prides herself in her ability to identify the perfect candidate for her clients and help her candidates find their dream jobs.

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