Launch Specialist Location: San Francisco, CA

Remote position with heavy travel involved

Working hours: 8am - 5 pm PST 

About the Team Bbot is on a mission to make operating a hospitality business a whole lot easier. Our innovative platform has all the tools merchants need — all in one place — reliable online ordering, reporting & analytics, targeted marketing, and more. We know that every restaurant is unique, so we built our software to be as flexible as you need. Bbot powers the Friday night dinner rush, the weekend brunch reservations, and everything in between. About the Role Bbot, is looking for a Launch Specialist to travel across the country to onboard restaurant merchants and implement strategic programs that enhance the experience merchants have throughout their life cycle on our platform, as well as the efficiency of their onboarding. You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants. You will report to the Senior Manager, Product Ops, Bbot within our Platform Operations organization. This position is partially remote, work from home and partially travel-based as you will be regularly traveling to merchant sites around the country. You’re excited about this opportunity because you will… Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants Implement programs across process, product, and people to move the numbers Be a Bbot product expert with a high level of proficiency in all associated integrations Create merchant training materials to encourage staff understanding and adoption Perform quality assurance testing to ensure full functionality of ordering site prior to launch Train merchant staff on effectively using the Bbot platform Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue Be able to achieve immediate results and adapt in an evolving work environment Look for ways to improve and want to shape the direction of the company

We’re excited about you because… Bachelor’s degree or equivalent work experience 4-5 years of work experience in account management, systems implementation, customer support, or hospitality Able to complete tasks accurately, effectively and on time with superb attention to detail Ability to lift up to 50 lbs for POS system transport Experience working successfully cross functionally with individual contributors Excellent external and internal customer support skills Driven/led a successful (measured by adoption) business opportunity, developed process improvements, and enabled stakeholders on process changes. Experience working successfully cross functionally with other departments

Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one’s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one’s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status. All applicants must also provide proof of COVID Vaccination when requested, except where prohibited by law.