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Member Care Services

Sacramento, CA 95827

Job Number: 9019887

Job Description


MEMBER CARE ESCALATIONS REP


Job Summary

Performs as an experienced, well-trained representative handling escalated member care issues by using advanced communication and negotiation skills to resolve delinquent accounts and promote account retention.

Responsibilities
  • Perform all duties of a Member Care Representative as needed.
  • Contact members to develop acceptable, tailored repayment plans through effective negotiation.
  • Resolve delinquent account issues by discussing financial arrangements, potential legal actions, and counseling options.
  • Utilize specialized knowledge in negative shares, repossessions, suits, foreclosures, and bankruptcies.
  • Process requests for repossession reinstatement and redemption.
  • Manage charge-off accounts and related expulsion processes.
  • Comply with state and federal regulations, including anti-money laundering standards.
  • Document all communications and account actions accurately.
  • Maintain updated records of account payments and statuses.
  • Follow departmental procedures and support overall collection objectives.
  • Foster positive relationships with members and internal teams while handling sensitive financial information.
  • Demonstrate proficiency with other credit union products, procedures, and systems.
  • Handle escalated inquiries from members and staff as required.
  • Assist supervisors with special projects and additional tasks.
  • Ensure adherence to credit union policies and fair debt collection practices.
  • Support the department during supervisor absences and engage in other assigned duties.

Requirements
  • High school diploma or equivalent is required.
  • Minimum of three years’experience in collections within a credit union environment, including exposure to VISA transactions, negative shares, and loans.
  • Strong verbal and written communication skills.
  • Solid understanding of credit union policies, collection practices, and regulatory guidelines.

Skill
  • Advanced negotiation and communication abilities.
  • Proficiency in operating computer terminals, financial calculators, and standard office equipment.
  • Excellent record-keeping and documentation skills.
  • Familiarity with compliance standards and regulatory requirements.
  • Adept at managing high volumes of telephone communication.
  • Capability to handle escalated member inquiries and account reviews effectively.

Summary Qualification
  • High school diploma with substantial experience in debt collections.
  • Proven ability to design sophisticated repayment plans.
  • In-depth knowledge of credit union products and regulatory compliance.
  • Strong problem-solving skills with keen attention to detail.

 

Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one’s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one’s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.

 
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About Sacramento, CA

Ready to kickstart your career in the vibrant Sacramento, California area? This bustling region is not only the capital of the Golden State but also a hub of endless job opportunities and growth potential. From the stunning Tower Bridge crossing the scenic Sacramento River to the delectable farm-to-fork dining scene that's second to none, Sacramento has something for everyone. Catch a performance at the historic Crest Theatre, cheer on the Sacramento Kings at the Golden 1 Center, or discover local artists at the Crocker Art Museum. With the majestic Sierra Nevada mountains nearby and the beautiful parks like the McKinley Park to explore, Sacramento offers an enchanting blend of culture, creativity, and charm that will truly make your career journey unforgettable. Dive into our job listings today and set your sights on a rewarding career in this unforgettable region!