Member Care Specialist - Collections Pay- $28/hr

**Location:** Sacramento, CA (Onsite) **Schedule:** Monday to Friday, 8 AM - 5 PM 6 months, with potential for permanent hire based on performance Job Summary Seeking an experienced Member Care Specialist with expertise in collections and escalations. This role requires advanced communication and negotiation skills to manage delinquent accounts and enhance account retention. The ideal candidate will have a proven track record in high-volume call centers and be adept at resolving complex financial situations. Key Responsibilities

Contact members via phone to negotiate repayment plans, resolve delinquent accounts, and offer financial counseling.

Utilize advanced negotiation skills to develop acceptable payment arrangements, inform members of potential legal actions, and discuss financial options.

Demonstrate expertise in areas such as negative shares, repossessions, foreclosures, and bankruptcies.

Process repossession reinstatements and redemption requests as needed.

Ensure adherence to state and federal credit union regulations, including bank secrecy and anti-money laundering laws.

Accurately document all actions, including telephone conversations and financial arrangements, and update account records with payment details.

Maintain positive relationships with members, branches, and internal departments, handling sensitive financial discussions with tact and professionalism.

Assist with escalated calls and provide support to branches and other departments as necessary.

Oversee departmental operations in the absence of the manager or supervisor and contribute to achieving departmental goals.

Required Skills and Qualifications

High School Diploma or equivalent; Bachelor’s degree preferred.

Minimum of 3 years in collections, preferably within a Credit Union, including handling VISA, negative shares, and loans.

Strong verbal and written communication abilities.

Proficient in Microsoft Office Suite and relevant office equipment.

Ability to operate effectively in a high-volume call center environment.

Knowledge of credit union policies, collection regulations, and procedures.

Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one’s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one’s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.