DETAILS:

• Fully remote
• ACTIVE HEALTH INSURANCE LICENSE REQUIRED
• $18/hour
• Schedule: 8am - 5pm EST or 10am - 7pm PST
• Potential temp to hire
• Windows laptop required

Detailed Description:

• All calls will be inbound calls
• Responsible for receiving inbound calls from prospective enrollees for individual dental insurance products.
• Asks questions to understand customer needs and recommends product options based on those needs and explains plan costs and benefits.
• Completes new applications, guides caller through payment options, and refers to other sources of information if needed.
• Completes the sale and forwards new customer information to the enrollment function.
• Utilize your exceptional customer service skills by receiving inbound calls from prospective customers for individual dental insurance products as well as assist with service-related calls and inquiries from existing enrollees
• Your sales skills will be an asset as you recommend product options based on customer needs, guide them through different payment options and complete the sale
• We will train you so you feel confident explaining components of plan rate information, respond to telephone, electronic and written inquiries with an emphasis on sales activities and customer retention
• Proactively respond to electronic and written inquiries from inquiring prospects or leads
• Perform eligibility verifications for specific programs such as third party payers
• Keep us organized by tracking and documenting your customer interactions and resolution in our computer systems and adjust claims as necessary based upon findings
• Meet and maintain production standards, counts, and inquiry response as appropriate
• Challenge yourself as you expertly handle complex calls such as enrollment and billing questions that require research and analysis in order to provide resolution to customer

Job Requirements:

• A high school diploma or GED is preferred, but candidates with proven experience will not be excluded from consideration
• ACTIVE HEALTH INSURANCE LICENSE
• 4 years successful customer service sales work experience within a call center or related heavy customer contact experience
• Ability to handle constant customer contact/forced workflow distribution
• Strong leadership, organizational/time management skills and multi-tasking abilities

*Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one’s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one’s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.